Operations Manager (Labuan)

Gulf Agency Company; Labuan; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading logistics company is seeking a Logistics Coordinator in Labuan to manage import and export operations across various modalities. The ideal candidate will have over 5 years of experience in freight forwarding, with strong leadership and communication skills, ensuring timely deliveries and excellent client relationships. This role offers a chance to excel in a dynamic environment with opportunities for growth.

Qualifications

• At least 5 years working experience in freight forwarding/shipping.
• Experience in managerial or supervisory role.
• Fluent in English and Bahasa Malaysia.

Responsibilities

• Oversee import and export shipments by sea, air, land.
• Manage overall FCL/LCL/conventional shipments.
• Handle customer enquiries and resolve issues.

Skills

Leadership

Problem Solving

Communication

Customer Service

Education

Graduate/Professional Certificate

Job description

• Logistics

To oversee import and export shipments by SEA, AIR, LAND and involves managing the shipping lines, freight forwarders, customs brokers and haulier to ensure timely deliveries and smooth operations.

Work Location: Labuan (East Malaysia)

Job Description

• Experience in coordinate with shipping line, freight forwarder, custom broker and haulier in import & export shipments arrangements and deliveries.
• To manage the overall FCL/ LCL / Conventional import & export shipments by sea, land and air
• Handle customers' enquiries and resolve problem issue and complaints
• Coordinate with customers and overseas agents to ensure shipment is monitor closely on the shipment status and keep update on-time.
• Prepare quotation to customers/agents in time basis with sufficient details and follow up
• To ensure all documentations and billing are checked, compiled and stored
• To key in the cost and sales in system in timely manners
• Good leadership to lead, work closely and train team to achieve overall customer satisfaction
• Build and maintain excellent relationships with clients.
• Attend & assists indoor meetings with customer if any
• Prepare report with sales and volume data
• To perform any other additional tasks assigned by superior and management

Job requirements

• Understand Sea & Air freight FCL & LCL arrangement, documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and transportation.
• Good knowledge and familiar in Incoterms import / export / custom related matters
• At least 5 years working experience in freight forwarding / shipping experience
• Experience in managerial or supervisory role
• Experience in handling haulers and dealing with shipping liners.
• Able to multi-task, hands-on and prioritize jobs
• Excellent interpersonal, verbal, and written communication skills
• Able to work independently, team player, able to multi-task, self - motivated, work independently, work under pressure and make quick decision to solve problem issue.
• Fluent in English and Bahasa Malaysia
• Candidate must possess at least a Graduate/ Professional Certificate.

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