Operations Manager (Labuan)

GAC Marine L.L.C; Labuan; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Freight Forwarding Manager to oversee import and export operations. This role involves coordinating with shipping lines, managing documentation, and ensuring customer satisfaction. The ideal candidate will have over five years of experience in freight forwarding, excellent leadership skills, and the ability to multitask effectively. Join a dynamic team that values strong relationships with clients and offers opportunities for professional growth in a fast-paced environment.

Qualifications

• 5+ years of experience in freight forwarding and shipping.
• Strong understanding of customs clearance and transportation.

Responsibilities

• Manage FCL/LCL import/export shipments by sea, land, and air.
• Handle customer inquiries and resolve complaints effectively.

Skills

Freight Forwarding

Shipping Coordination

Customer Service

Problem Solving

Interpersonal Skills

Documentation Management

Leadership

Multitasking

Communication Skills

Education

Graduate/Professional Certificate

Job description

Job Description

Work Location: Labuan (East Malaysia)

Job Description

• Experience in coordinate with shipping line, freight forwarder, custom broker and haulier in import & export shipments arrangements and deliveries.
• To manage the overall FCL/ LCL / Conventional import & export shipments by sea, land and air
• Handle customers' enquiries and resolve problem issue and complaints
• Coordinate with customers and overseas agents to ensure shipment is monitor closely on the shipment status and keep update on-time.
• Prepare quotation to customers/agents in time basis with sufficient details and follow up
• To ensure all documentations and billing are checked, compiled and stored
• To key in the cost and sales in system in timely manners
• Good leadership to lead, work closely and train team to achieve overall customer satisfaction
• Build and maintain excellent relationships with clients.
• Attend & assists indoor meetings with customer if any
• Prepare report with sales and volume data
• To perform any other additional tasks assigned by superior and management
  
  

Job requirements

• Understand Sea & Air freight FCL & LCL arrangement, documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and transportation.
• Good knowledge and familiar in Incoterms import / export / custom related matters
• At least 5 years working experience in freight forwarding / shipping experience
• Experience in managerial or supervisory role
• Experience in handling haulers and dealing with shipping liners.
• Able to multi-task, hands-on and prioritize jobs
• Excellent interpersonal, verbal, and written communication skills
• Able to work independently, team player, able to multi-task, self - motivated, work independently, work under pressure and make quick decision to solve problem issue.
• Fluent in English and Bahasa Malaysia
• Candidate must possess at least a Graduate/ Professional Certificate.