Operations Manager- KYC

Tech Mahindra; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading technology consulting company is seeking a Program Manager in Cyberjaya. The successful candidate will oversee program delivery, manage risks, and enhance team collaboration while ensuring compliance with KYC/AML regulations. Required qualifications include a bachelor's degree and substantial experience in operations management. This position offers a competitive salary and opportunities for career advancement.

Qualifications

• 7-9 years of experience in operations management, with a focus on KYC/AML.
• Strong knowledge of KYC/AML regulations and best practices.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Oversee the delivery of SOWs and track scope changes.
• Project coordination with Production Managers to provide guidance.
• Share regular progress reports with leadership and stakeholders.

Skills

KYC/AML regulations

Data analysis

Reporting

Process improvement

Communication skills

Interpersonal skills

Problem-solving skills

Analytical skills

Education

Bachelor's degree in a relevant field

Tools

KYC/AML compliance software

Job description

About Us: -

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Program Manager

1. Oversee the delivery of SOWs and track scope changes.
2. Tech Mahindra SPOC tasked with setting up / running the program. BNS's point of contact for planning and execution. Engaged throughout the contract period.
3. Share regular progress reports with executive leadership and business stakeholders in accordance with the defined governance model, highlight risks, and obtain support and approval for on-going and future initiatives.
4. Project coordination with Production Managers, providing guidance and direction where necessary.
5. Encourage collaboration and partnership, excellence in quality, accountability, and continuous improvement.
6. Responding to emerging risks and issues promptly and escalating to BNS as necessary.
7. Develop a culture of coaching and continuous learning to facilitate career advancement. Develop future managers by identifying potential talent within the team. Manage succession planning.
8. Retain a stable capacity and hire the right resources.
9. Track resource and project level SLAs.
10. Manage all the aspects of the employee lifecycle with BNS and Tech M.
11. Point of contact for all IT requirements.
12. Ensure process compliance and quality.
13. Execute all tactical moves. (e.g. pivoting the team according to priorities etc.)
14. Liaise with all support functions. (both BNS and Tech M)
15. Overseeing the operation and management of the site.

Requirements:

Education and Experience:

• Bachelor's degree in a relevant field (e.g., finance, accounting, law).
• 7-9 years of experience in operations management, with a focus on KYC/AML.

Skills:

• Strong knowledge of KYC/AML regulations and best practices.
• Proficiency in data analysis, reporting, and process improvement.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical skills for identifying trends and potential risks.
• Experience with KYC/AML compliance software and platforms.

Other:

• Ability to work independently and collaboratively.
• Strong attention to detail and a commitment to accuracy.
• Ability to manage multiple priorities and deadlines.

”Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants. Candidates can request a reasonable accommodation by contacting Dheeraj Jha on [e-mail].”