Operations Manager (Freight Forwarding)

Toll Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics and supply chain company in Penang is seeking an experienced professional to lead operational excellence and change management initiatives. You will facilitate teams, implement metrics for performance, and drive cost-saving initiatives while developing the Ops Support team. The ideal candidate has a degree and over 5 years of experience, along with strong leadership and problem-solving skills.

Qualifications

• At least 5 years of experience in similar capacity.
• Experience of delivering Black/Green Belt training & coaching.

Responsibilities

• Facilitate teams to remove waste from the business.
• Lead change and transformation for quality improvement.
• Enable operational excellence by establishing performance metrics.
• Drive change management and coaching to support daily performance.
• Implement cost-saving initiatives for operations.

Skills

Excellent communication

Leadership skills

Problem solving

Customer orientation

Team building

Education

Degree in any related field

Job description

Overview

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Primary Duties & Responsibilities

• Facilitate teams within the country to identify and remove waste from the business
• Lead change and transformation for improvement of quality and cost to serve
• Enable operational excellence within the country by establishing/ providing metrics that drive the desired performance (both internal & external)
• Serve as a change agent responsible for leading the organization into a data driven, team oriented, culture that embraces operational excellence and continuous improvement within a lean environment
• Develops change communications and approaches working with leaders to drive required changes and improvements into the business
• Works with branch managers and branch project champions to drive change management and coaching to supervisors to support daily people and performance management improvement
• Provide change management and leadership skills to the OE project team
• Assist with the management of the company's Chan of Responsibility requirements, including implementation of corrective actions, processes, drive accountability
• Continually seeking out and implementing cost saving initiatives for the operations
• Lead & develop Ops Support team whilst holding the team accountable for operational excellence and continuous improvement.
• To ensure effective structures, roles and capabilities are in place to deliver the needs of the customer today as well as for the future growth and strategy of the business

Skills Essential To The Job

Technical

• Excellent communication and interpersonal skills with an ability to do presentations.
• Strong leadership and management skills with excellent problem-solving competency.
• Able to work independently and under pressure with minimum supervision
• Proven problem solving / conflict-resolution skills – the ability to contribute to practical and innovative solutions to problems

Business

• Working experience in Finance Shared Services industry
• Demonstrates organizational commitment

Human Relations

• Customer orientated, good people skills and able to work with people at all levels.
• Good motivation, team building and influence skills.
• Communicates and interacts regularly and transparently with employees; disseminates information in a timely manner.
• Establishes and cultivates an inclusive, motivational, enabling and performance-oriented work environment through engagement, collaboration, and transparent communication.

Essential Personal Attributes

• Positive attitude, Intelligent, lateral/innovative thinker, results-orientated and resilient
• Operationally sound and willing to ‘roll up the sleeves’ when necessary, with hands on approach.
• Proactive, self-starter, self-management, organized and hardworking and ability to work independently
• Previous experience in training, mentoring and developing others
• Knowledge of business improvement methodologies

Qualifications Required

• Degree in any related field or equivalent
• At least 5 years of experience in similar capacity.
• Experience of delivering Black/Green Belt training & coaching

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.