Operations Manager (Digital Gold Platform)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading operations management firm in Kuala Lumpur is seeking an individual to oversee end-to-end digital platform operations. Responsibilities include managing transaction processes, ensuring compliance with regulations, and enhancing customer support. Ideal candidates will have experience in operational management, regulatory compliance, and customer relations. This position offers a chance to improve efficiency within a dynamic environment.

Qualifications

• Experience with digital platforms and transaction operations.
• Strong understanding of regulatory compliance in financial services.
• Ability to manage customer queries and improve user experience.

Responsibilities

• Oversee all end-to-end operational processes for the Digital Platform.
• Ensure accurate execution and settlement of digital transactions.
• Manage compliance with regulatory requirements.

Job description

Platform & Transaction Operations

• Oversee all end-to-end operational processes for the Digital Platform (buying, selling, redemption, storage, settlement).
• Ensure accurate and timely execution, reconciliation, and settlement of digital transactions.
• Monitor platform activities to detect anomalies, system errors, or fraudulent transactions.
• Liaise with custodians, vaulting partners, insurers to ensure proper handling of gold assets.
• Coordinate physical redemption processes, including customer verification and logistics.

Compliance & Risk Management

• Ensure operations comply with regulatory requirements (financial services, Shariah compliance if applicable, AML/CFT, KYC).
• Maintain operational controls and procedures to mitigate risks in digital operations.
• Collaborate with Compliance teams on audits, reporting, and regulatory submissions.

Customer & Partner Support

• Manage customer queries related to transactions, redemption, and operational issues.
• Serve as a point of contact for vaulting and payment gateway partners.
• Monitor and improve customer experience by reducing operational friction.

Process & Efficiency Management

• Develop and optimize standard operating procedures (SOPs) for digital operations.
• Implement process automation and operational scalability improvements.
• Track key operational KPIs (transaction success rates, settlement timelines, error rates).

Cross-Functional Collaboration

• Work with Technology teams to resolve system issues and enhance platform stability.
• Coordinate with Finance on transaction reconciliation, reporting, and audits.
• Support Product and Strategy teams on new feature launches, ensuring operational readiness.