Operations Manager

Vern's Holding; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable footwear brand with 80+ retail stores in Malaysia seeks an Operations Manager. The role involves driving KPIs, managing store performance, and implementing operational plans. Candidates should have at least 2 years of retail experience, preferably in related industries, and be proficient in Mandarin and Bahasa Malaysia.

Qualifications

• Minimum 2 years of retail operations experience, preferably in footwear, fashion, or F&B.
• Proficiency in Mandarin and Bahasa Malaysia preferred.

Responsibilities

• Drive KPIs, profitability, and business growth.
• Establish and maintain SOPs for retail operations.
• Collaborate with departments to drive business growth.

Skills

Leadership

Adaptability

Decision-making

Data analysis

Education

SPM or Certificate in Business Administration or related discipline

Tools

Microsoft Office Suite

Job description

Add expected salary to your profile for insights.

Achieve operational objectives by driving KPIs, profitability, and business growth.

Establish, implement, and maintain comprehensive Standard Operating Procedures (SOPs) for retail operations.

Work closely with the store operations team to optimise store performance and support expansion plans.

Issue Monthly Action Plan (MAP) to implement strategic marketing, merchandising, and operational plans.

Collaborate with key departments to drive business growth and improvement through data-driven strategies and operational efficiency.

Manage multiple projects effectively, analyze data, and communicate insights for informed decision-making.

Demonstrate leadership, adaptability, and strong decision-making abilities in a dynamic retail environment.

Regularly visit stores within the region to ensure operational excellence and adherence to brand standards.

Requirements

SPM or certificate in Business Administration, Hospitality, or related discipline.

Minimum 2 years of retail operations experience (experience within footwear, fashion, or F&B industry preferred).

Proficiency in Microsoft Office Suite, especially Excel.

Proficiency in Mandarin and Bahasa Malaysia. Candidates proficient in Mandarin are preferred for effective communication with Mandarin-speaking clients.

Willing to work in Bandar Sunway, Subang Jaya.

Unlock job insights

Salary match, Number of applicants, Skills match

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an operations manager?
• How would you rate your Mandarin language skills?
• Which of the following Microsoft Office products are you experienced with?

Retail & Consumer Products, 101-1,000 employees

Established in 2005, Vern’s is a reputable footwear brand with over 80 retail stores across Malaysia, offering footwear and accessories for women, kids, and men. We strive to provide innovative footwear designs with excellent craftsmanship at affordable prices for the whole family. We are committed to improving the lives of the communities where we operate, offering the best quality products at affordable prices and excellent customer service.

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