Operations Manager

Cambridge English For Life Sdn Bhd (Hq); Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading English language centre in Malaysia seeks an Operations Manager to oversee day-to-day operations. The successful candidate will collaborate with teams, enhance operational processes, and ensure centre profitability. Ideal candidates should have significant experience in operations management in educational settings and possess excellent communication skills.

Qualifications

• At least 6-8 years in operations management, preferably in an education setting.
• Proven ability to manage budgets with experience in developing operations strategies.
• Strong computer skills including Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Collaborate with staff and franchisees to execute strategic plans.
• Oversee day-to-day operations of CEFL centres.
• Identify and resolve operational issues for each CEFL centre.

Skills

Interpersonal skills

Communication skills

Operational management

Problem-solving

Team management

Education

Bachelor’s Degree in business, marketing, communications, or related

Master's Degree or higher (desirable)

Tools

Excel

Word

PowerPoint

Outlook

Job description

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Cambridge English For Life (CEFL) is Malaysia’s #1 Award Winning English Language Centre. Voted as “Best English Language Programme” , “Best English Language Centre”, and "Best English Blended Learning Programme" by parents for the 6th consecutive year (Parenthood Magazine, 2020 – 2025), CEFL is proud to be the number one choice for Malaysians. CEFL is also a proud member of the Malaysia Franchise Association, having won Franchisee of the Year (2021 and 2023) and Franchisor of the Year (Silver) in 2022.

CEFL boasts a strong relationship with our partners from Cambridge English, Cambridge University Press, Cambridge Assessment International Education, National Geographic Learning, and many others. CEFL takes pride in serving as editors for prestigious materials that students worldwide utilise.

With over 70 centres nationwide, CEFL also boasts Malaysia's largest English-language network. Whether it is a teaching position in our centres or supporting our centres at HQ, CEFL is on the lookout for talented people who are passionate about the education industry or willing to learn from the best. So come and be part of Malaysia’s #1 award-winning English language centre.

Key responsibilities:-
· To collaborate with the executive team, front-line staff, and franchisees to execute the company’s strategic plan

· Provide insights and recommendations to enhance operational processes, customer experience, and market positioning

· Oversee day-to-day operations of CEFL centres (both HQ owned and Franchisee) and ensure each centre is operating at its optimum level

· To identify and resolve any issues that may disrupt any CEFL centre’s day-to-day operation

· To oversee the development and implementation of Policies and SOPs to guide all CEFL Centres to mitigate the recurrence of issues and update as and when necessary

· To assist with planning and implementing sustainable growth and profitability within each CEFL centre

· To oversee the training of centre staff and franchisees

· To oversee and update fraud detection and prevention measures

· To foster positive relationships between CEFL HQ – Franchisees, Staff

· To support any ad-hoc projects when necessary

The job requirements:

Bachelor’s Degree in business, marketing, communications, or related (Master's or higher is desirable)

At least 6-8 years in operations management, preferably in an education setting.

Proven ability to manage budgets with experience in developing operations strategies and plans, following through and delivering results

Excellent interpersonal, written and oral communication skills, especially in English.

Has experience running an operations team or experience managing people.

Strong computer skills including Excel, Word, Outlook and Powerpoint.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an operations manager? How many years of people management experience do you have? How would you rate your English language skills?

Established in 2001, Cambridge English For Life (CEFL) is the leading provider of accredited ready to launch English language programmes. CEFL is characterised by its unique history, a commitment to quality education, a growing network of centres in Malaysia and a strict adherence to the following guiding principles:

Working with a trained, qualified and experienced teaching faculty,

Keeping to its dynamic and proven effective syllabus,

Offering practical courses of study leading to internationally recognised qualifications (such as the prestigious Cambridge English Language examinations), and

Developing lifelong skills for all age groups.

Established in 2001, Cambridge English For Life (CEFL) is the leading provider of accredited ready to launch English language programmes. CEFL is characterised by its unique history, a commitment to quality education, a growing network of centres in Malaysia and a strict adherence to the following guiding principles:

Working with a trained, qualified and experienced teaching faculty,

Keeping to its dynamic and proven effective syllabus,

Offering practical courses of study leading to internationally recognised qualifications (such as the prestigious Cambridge English Language examinations), and

Developing lifelong skills for all age groups.

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What can I earn as an Operations Manager