Operations Manager

MYFutureJobs; Malacca City; On-site; MYR 90,000 - 120,000; Full time

Job summary

A forward-looking organization is seeking an Operations Manager to align daily operations with business functions, oversee budgets, and lead a team in a dynamic environment. The ideal candidate will have extensive experience in logistics and operations management, along with a proven ability to foster team coordination and deliver exceptional customer experiences.

Qualifications

• 8–10 years of experience in operations management, with 3–5 years in a leadership role.
• Strong knowledge of logistics processes and delivery systems.
• Ability to adapt to changing operational strategies.

Responsibilities

• Manage daily operations to align with the client’s core business functions.
• Oversee operational budgets and ensure resource availability.
• Lead process improvement initiatives to enhance efficiency.

Skills

Leadership

Communication

Decision-making

Multitasking

Performance tracking

Education

Bachelor’s Degree in Business, Logistics, Supply Chain Management

Job description

Be Part of a Transformational Journey – Our Client is Hiring!

We are hiring on behalf of our client, a forward-looking organization committed to building trust and connecting lives and businesses for a better tomorrow. As they continue to grow and transform, they are seeking highly motivated, engaged, and driven individuals to join their team—professionals who are ready to take on challenges and excited by the opportunities ahead.

Own It

• Manage and organize daily operations to align with the client’s core business functions, ensuring smooth execution of pick-up, processing, and delivery activities.
• Plan and implement operational improvements, maintain equipment, and uphold safety standards to enhance service performance.
• Ensure compliance with standard operating procedures, company policies, and regulatory requirements through regular audits and inspections.
• Oversee resource planning to maintain seamless operations and avoid service disruptions.
• Prepare and update capacity plans to optimize productivity and cost control.
• Manage annual operational budgets (CAPEX & OPEX) and ensure availability of necessary tools and IT resources.
• Lead process improvement initiatives to boost operational efficiency and service quality.
• Identify operational risks and implement corrective or preventive measures.
• Provide daily operational and administrative performance reports to management.
• Collect and submit operational data and feedback to the headquarters.

Build Trust

• Foster effective communication at all operational levels while offering leadership, guidance, and motivation to team members.
• Establish strong working relationships through consistent engagement and collaboration.
• Represent the organization in liaising with relevant external stakeholders, including state-level authorities.
• Provide clear leadership and direction to ensure team alignment with organizational goals.

One Team

• Promote strong coordination and teamwork across all departments and units.
• Ensure company assets are well maintained with the support of relevant teams.
• Guide and support team members to continuously improve work quality and service standards.

Move Fast

• Take timely, proactive actions to meet operational demands.
• Champion and implement process improvement initiatives within the team.
• Adapt quickly to changes in business strategies and operational priorities.

Delight Customers

• Ensure all departments contribute to delivering an exceptional customer experience.
• Submit daily performance feedback and reports to management on operational and administrative matters.

Job Requirements

• Bachelor’s Degree in Business, Logistics, Supply Chain Management, or a related field.
• 8–10 years of experience in operations management, with 3–5 years in a leadership role within logistics, supply chain, or delivery services.
• Strong knowledge of logistics processes, delivery systems, and continuous improvement practices.
• Experience in managing operational budgets (CAPEX & OPEX) and optimizing costs.
• Solid understanding of SOPs, compliance, and regulatory frameworks.
• Excellent leadership and team management capabilities.
• Strong communication skills across all levels of stakeholders.
• High-level decision-making and multitasking ability in a fast-paced environment.
• Proficiency in performance tracking and data analysis.
• Adaptability to shifting operational strategies and requirements.
• Ability to thrive under pressure while maintaining high standards.