Operations Manager

Jabil Malaysia; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company seeks an Operations Manager to enhance efficiency and leadership in their operations department. This role involves strategic management, recruitment, and personnel development, focusing on continuous performance improvement and operational excellence. Ideal candidates will have relevant leadership experience and a commitment to customer service.

Qualifications

• 5 years management experience is required.
• Must possess a bachelor's degree or equivalent education.
• Prior experience in operations management is essential.

Responsibilities

• Lead and manage the operations department effectively.
• Recruit and develop functional managers.
• Establish measurable goals and provide ongoing coaching.

Skills

Leadership

Coaching

Team Development

Cost Management

Forecasting

Education

Bachelor’s degree or equivalent

Job description

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JOB SUMMARY

Lead the Operations Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all endeavors. Be a creative and proactive leader of the management team, focused on continuous improvement. Provide exceptional support to customers, team members, and shareholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:

• Recruit, interview and hire Functional Managers.
• Communicate criteria to recruiters for Functional Management position candidates.
• Coach Functional Managers in the interviewing/hiring process.
• Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Coach and mentor Functional Managers to deliver excellence to every internal and external customer.
• Create and manage succession plans for Functional Managers.

Performance Management:

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e., operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Solicit ongoing feedback from Workcell members, Business Unit Manager (BUM), and Functional Manager on Functional Manager’s contribution to the team.
• Provide ongoing coaching and counseling to Functional Manager based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of organizational goals.
• Coordinate activities of large teams and keep them focused in times of crises.

Communication:

• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
• Provide communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from team members.
• Assess communication style of individual team members and adapt own communication style accordingly.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction:

• Create and communicate the campus strategic directions.
• Define, develop and implement a strategy, which contributes to the corporate strategic directions.
• Provide regular updates to Functional and Corporate Operations Manager on the execution of the strategy.

Cost Management:

• Identify creative ways to reduce cost by streamlining processes and systems (e.g., modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
• Provide feedback to BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.

Forecast Development and Accuracy:

• Prepare timely forecasts for the campus.
• Compare forward forecast results to historical actual results for trend assessment and analysis.

TECHNICAL MANAGEMENT RESPONSIBILITIES

• Drive continuous improvement through trend reporting analysis and metrics management.
• Assess the adequacy of data gathering methods utilized by the workcells.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the organization.
• Ensure 100% adherence to all company policies and procedures (e.g., Health and Safety, Quality).
• Ensure all sensitive and confidential information is handled appropriately.
• Encourage team members to maintain an in-depth field of experience and knowledge regarding emerging electronic, manufacturing, and materials management technologies.
• Ensure Jabil is an industry leader in developing and adopting effective advanced systems and methods.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS

• Bachelor’s degree or equivalent education and training OR equivalent external work experience, including 5 years management experience.

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Your application will include the following questions:

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as an operations manager?
• How many years’ experience do you have with forecasting for businesses?

Manufacturing, Transport & Logistics. More than 10,000 employees

Jabil is a global manufacturing company with over 140,000 employees across 100 locations in 25+ countries. We make products for 300 of the world’s biggest brands in industries like healthcare, packaging, smartphones, automotive, and home appliances. We aim to make ANYTHING POSSIBLE and EVERYTHING BETTER. We leverage extensive market experience, technical and design capabilities, manufacturing expertise, and global supply chain insights to drive success and create a positive impact for our people, communities, and the environment.