Operations Manager

GrowthFN SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

GrowthFN SDN BHD is hiring a Full-time Operations Manager in Kuala Lumpur, focusing on eCommerce and KYC operations. The role includes managing client relationships, overseeing a team, and ensuring efficiency in performance metrics. Ideal candidates will have management experience in the BPO sector and must be fluent in Mandarin and English.

Benefits

Flexible hours available

KPI bonus of RM1,000

Qualifications

• Over seven years of experience including two years in management roles.
• BPO experience preferred.
• Fluency in Mandarin (C1) and English (B2) required.

Responsibilities

• Analyze and maintain Client Service Level Agreements.
• Maximize revenue generation to meet financial goals.
• Manage performance of direct reports and their teams.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Analytical skills

Education

Associate's Degree in a related field

Job description

GrowthFN SDN BHD is hiring a Full-time Operations Manager role in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Expected salary: RM11,000 - RM13,000 per month

Role: Operations Manager - Mandarin Speaker

Location: Kuala Lumpur Sentral, Malaysia

Total Salary: RM 11,000 – RM13,000 + KPI upto RM1,000

Languages: Mandarin (C1 – Read, Write and Speak) and English B2

Headcount: 2

Industry: eCommerce – KYC

Joining: 30th June, 2025 (Open to buyout)

Work Hours: 18/7 initially, potentially 24/7 in future; candidates must be open to night shifts

Experience: Operations manager experience from a BPO company (eCommerce – KYC)

Essential Functions/Core Responsibilities:

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to meet financial goals (data collection, forecasting, budgeting, etc.)
• Select, train, develop, and manage performance of direct reports and their teams; plan and assign work according to policies and legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and strengthen relationships with client partners
• Provide leadership and guidance to ensure consistent administration of policies and standards; implement corrective actions as needed
• Conduct regular performance reviews and coaching sessions with direct reports
• Create a positive work environment through employee engagement and resolve employee relations issues professionally and promptly
• Participate in cross-functional meetings to review operational support functions and define action plans for continuous improvement
• Implement best practices, evaluate staffing needs, and adjust to meet changing requirements in collaboration with Business Development and Client
• Attend business reviews with clients
• Manage a team of team leaders

Candidate Profile:

• Associate's Degree in a related field with over seven years of experience, including at least two years in progressive management roles (preferred)
• BPO experience (preferred)
• Ability to coach, develop, and analyze work processes for performance improvement
• Ability to work under pressure and follow through to completion professionally
• Excellent written and verbal communication skills, with at least B1 level of English
• Effective presentation skills for internal and external stakeholders
• Strong organizational and prioritization skills in a fast-paced environment
• Mentoring, coaching, and team leadership capabilities
• Willingness to work a flexible schedule