Operations Manager

Monroe Consulting Group; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

An acclaimed bakery is seeking an Operations Manager to oversee store operations in Johor. This role demands an experienced individual with a robust background in retail management, dedicated to enhancing customer satisfaction and optimizing operational processes. With responsibilities spanning staff management, inventory control, and financial oversight, the successful candidate will play a critical role in driving the business's overall success and reputation for quality.

Qualifications

• Minimum 5 years of experience in retail management or operations.
• In-depth knowledge of retail operations and inventory management.
• Proficiency in retail management software.

Responsibilities

• Direct daily operations to ensure optimal workflow and customer service.
• Monitor inventory levels and manage product displays.
• Analyze sales data and prepare store budget.

Skills

Interpersonal skills

Communication skills

Customer service best practices

Education

Diploma/Bachelor's degree in Business Administration

Retail Management

Tools

POS Systems

Microsoft Office Suite

Job description

Executive Recruitment Firm Monroe Consulting is currently recruiting on behalf of an established Bakery in Johor owned by a public-listed company for the Operations Manager position. Other than traditional bakeries, the company offers a diverse range of artisan baked goods, including pastries and cakes, crafted with exceptional quality.

The Operations Department is integral to ensure the smooth and efficient functioning of the store operations, with a focus on delivering outstanding customer service and optimizing operational processes. The Operations Manager will spearhead initiatives that uphold the company's reputation for excellence and drive operational success.

Position Summary: The Operations Manager is responsible for overseeing all aspects of store operations, including staff management, inventory control, customer engagement, and compliance with company policies. This role is pivotal in achieving sales targets and fostering a positive shopping environment. The Operations Manager reports directly to the Senior Production & Operations Manager.

Job Responsibilities:
Store Management:

• Direct daily operations to ensure optimal workflow and exceptional customer service.
• Formulate and implement operational policies and procedures that enhance store performance.
• Oversee staffing processes, including recruitment, training, scheduling, and performance evaluations to cultivate a high-performing team

Customer Experience:

• Elevate customer satisfaction through exemplary service and comprehensive product knowledge.
• Promptly address customer inquiries and resolve issues with professionalism and efficiency.
• Develop and implement strategies to enhance the shopping experience and foster customer loyalty.

Inventory Control:

• Monitor and manage inventory levels to guarantee product availability while minimizing waste and shrinkage.
• Collaborate with suppliers to ensure timely replenishment and effective management of product displays.
• Conduct regular inventory audits and enforce robust loss prevention measures

Sales and Financial Management:

• Analyze sales data and operational metrics to identify trends and areas for improvement.
• Design and execute targeted sales strategies that align with financial objectives.
• Prepare and oversee the store budget, ensuring adherence to financial controls and reporting requirements.

Compliance and Safety:

• Ensure compliance with applicable health and safety regulations as well as company policies.
• Perform regular inspections to maintain high standards of cleanliness and safety within the store.
• Educate staff on safety protocols and best practices to ensure a secure working environment.

Communication and Collaboration:

• Facilitate effective communication between outlets to address staffing needs and manage product transfers.
• Provide regular reports to the Senior Production & Operations Manager on store performance, challenges, and operational insights.
• Proactively identify and recommend solutions to enhance operational efficiency and resolve issues.

Job Requirements:

• Diploma/Bachelor's degree in Business Administration, Retail Management, or a related field.
• A minimum of 5 years of experience in retail management or operations, preferably within the food industry.
• In-depth knowledge of retail operations, inventory management, and customer service best practices.
• Proficiency in retail management software, including POS and Microsoft Office Suite.
• Strong interpersonal and communication skills