Operations Manager

Dayone Data Centers Malaysia II Sdn. Bhd.; Johor; On-site; MYR 180,000 - 340,000; Full time

Benefits offered by this job

CDCP/CDCS desirable

Job summary

DayOne Data Centers Malaysia II Sdn. Bhd. seeks an experienced Operations Manager to lead day-to-day data centre activities and ensure 24/7 uptime across a cluster of sites.

You will mentor staff, coordinate shift handovers, and drive continuous improvement in reliability and efficiency. Responsibilities include maintenance planning, vendor coordination, safety compliance, audits, and collaboration with support teams to deliver exceptional service.

Qualifications

• Minimum 7–10 years in data centre operations with 3–5 years in a managerial role.
• Strong knowledge of data centre infrastructure (power, cooling, network).
• Certifications such as CDCP, CDCS or similar are desirable.

Responsibilities

• Oversee day-to-day operations of multiple data centres within the cluster.
• Lead, mentor, and develop a team of operations staff with 24/7 coverage.
• Plan preventative and corrective maintenance with vendors and contractors.
• Ensure safety, compliance, and up-to-date documentation for audits.
• Collaborate with customer support for smart hands services and query resolution.
• Support Zone Director with strategic initiatives and budget planning.

Skills

Fluent in English

Team leadership

24/7 operations experience

Data centre infrastructure knowledge

Problem solving

Stakeholder collaboration

Education

Bachelor’s degree in Engineering, Information Technology, or related field

Job description

About DayOne Data Centers

DayOne Data Centers is a Singapore-headquartered global digital infrastructure platform that develops and operates next-generation data centers across Asia Pacific and Europe. Trusted by leading hyperscalers and businesses, the company engineers, builds, and operates high-capacity, AI-ready campuses with speed, scale, and reliability.

RESPONSIBILITIES

• Operational Management: Oversee the day-to-day operations of multiple data centres within the cluster, ensuring all systems and infrastructure function optimally, and achieve 100% uptime and compliance with customers' SLAs. Implement and maintain operational policies, procedures, and best practices to ensure data centre efficiency and reliability. Manage incident response, troubleshooting, and resolution to minimize downtime and service disruptions. Measure operational metrics, analyse data and identify risks.
• Team Leadership: Lead, mentor, and develop a team of operations and technical staff, fostering a culture of excellence and continuous improvement. Coordinate with shift teams to ensure seamless 24/7 coverage and effective handovers between shifts. Conduct regular training sessions and performance evaluations to enhance team capabilities and productivity.
• Maintenance and Upgrades: Plan and oversee preventative and corrective maintenance activities, ensuring all equipment and systems are serviced according to manufacturer and company standards. Coordinate with vendors and contractors for maintenance and upgrade projects, ensuring minimal impact on operations.
• Safety and Compliance: Ensure all data centre operations comply with relevant health, safety, and environmental regulations. Maintain up-to-date documentation and records to support compliance audits and certifications. Ensure compliance with site-held accreditations, including, but not limited to ISMS, SOC2, and PCI DSS.
• Customer Support: Collaborate with the customer support team to provide “smart hands” services for retail customers, ensuring prompt and professional service delivery. Address customer queries and issues related to data centre operations, ensuring high levels of customer satisfaction.
• Strategic Initiatives: Support the Zone Director in developing and implementing strategic initiatives to enhance data centre performance and support business growth. Participate in budget planning and cost management activities to ensure operational efficiency and financial performance.

CANDIDATE REQUIREMENTS

• Bachelor’s degree in Engineering, Information Technology, or a related field.
• Fluent in English.
• Minimum of 7-10 years of experience in data centre operations, with at least 3-5 years in a managerial role.
• Strong knowledge of data centre infrastructure, including power, cooling, and network systems.
• Proven experience in managing technical teams and 24/7 operations.
• Excellent problem-solving skills and the ability to manage complex operational challenges.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Certifications such as CDCP, CDCS, or similar are highly desirable.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries.

DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond.

Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.