Operations Lead: Provisioning & Service Delivery

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL (Sudong MY Sdn Bhd) invites applications for an OLLC Operations Manager to lead the day-to-day provisioning team, ensure timely service delivery, and drive continuous process improvements within the new Shared Services Centre in Kuala Lumpur.

You will manage SLAs, monitor performance, handle stakeholder escalations, prepare regular reports for management, and foster collaboration to enhance operational capability and customer experience.

Qualifications

• Bachelor's degree in a relevant field and 4+ years in telecommunications operations or provisioning.
• Experience leading or coordinating operational teams and handling escalations.
• Knowledge of SLA management and service lifecycle is preferred.
• Strong analytical, planning, and communication skills.

Responsibilities

• Lead the OLLC provisioning team to ensure orders are delivered within SLAs.
• Monitor daily operations and implement improvements for efficiency and quality.
• Manage stakeholder relationships and escalations with proactive communication.
• Prepare regular operational reports and ensure governance and compliance.
• Drive continuous improvement and share best practices across the team.

Skills

Analytical thinking

Problem-solving

Communication skills

Stakeholder management

Leadership

Planning & coordination

Education

Bachelor's Degree in Business, Telecommunications, Information Technology, Engineering, or related discipline

Job description

Singtel KL (Sudong MY Sdn Bhd) invites applications for an OLLC Operations Manager to lead the day-to-day provisioning team, ensure timely service delivery, and drive continuous process improvements within the new Shared Services Centre in Kuala Lumpur.

You will manage SLAs, monitor performance, handle stakeholder escalations, prepare regular reports for management, and foster collaboration to enhance operational capability and customer experience.