Operations Lead

AEON Fantasy; Kuala Lumpur; On-site; MYR 72,000 - 120,000; Full time

Job summary

AEON Fantasy in Kuala Lumpur is seeking a results-driven Store Operations Supervisor to oversee daily store functions, drive sales and ensure outstanding customer experiences. You will support promotions, events and community engagement while coaching the team to uphold high service standards.

The role emphasizes leadership, operational excellence and effective collaboration with marketing initiatives to achieve targets and maintain brand reputation. Excellent English communication is essential.

Qualifications

• Strong leadership and operational management skills.
• Excellent spoken and written English with strong communication and presentation abilities.
• Experience coaching teams and delivering excellent customer experiences.

Responsibilities

• Ensure daily opening and operational checklists are completed accurately.
• Support the Store Manager in planning and supervising daily store operations.
• Assist in achieving sales targets, profitability and KPIs.
• Coordinate promotional activities, local marketing and community engagement.
• Monitor performance, customer traffic, service quality and identify improvements.
• Ensure SOPs and company policies are followed.
• Coach and motivate team members with regular feedback.
• Deliver excellent customer experience and resolve complaints promptly.
• Ensure attractions, equipment and facilities are safe and maintained.
• Coordinate events and partnerships to strengthen brand engagement.
• Prepare operational reports and liaise with HQ Marketing for campaigns.
• Undertake other duties as assigned by top management.

Skills

Leadership

Operational management

Customer engagement

Team coaching

Promotional activities

Event coordination

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Strong leadership, operational management and problem-solving skills with the ability to supervise daily store operations.

Good spoken and written English with excellent communication, customer engagement and presentation skills.

Energetic, outgoing and confident in supporting promotional activities, events and community engagement

Strong operational, analytical and people management skills with the ability to coach team members and deliver excellent customer experiences.

• Strong leadership, operational management and problem-solving skills with the ability to supervise daily store operations.
• Good spoken and written English with excellent communication, customer engagement and presentation skills.
• Energetic, outgoing and confident in supporting promotional activities, events and community engagement
• Strong operational, analytical and people management skills with the ability to coach team members and deliver excellent customer experiences.

Ensure all daily opening and operational checklists are completed accurately by the store team before business operations commence, and take immediate corrective action for any non-compliance.

Support the Store Manager in planning, organising and supervising daily store operations to ensure smooth and efficient business operations.

Support the achievement of sales targets, profitability and key business performance indicators through effective daily operational management.

Support promotional activities, local marketing initiatives and customer engagement programmes to increase store traffic and sales when require.

Monitor daily operational performance, customer traffic, productivity and service quality, and recommend improvement opportunities to the Store Manager including promotional activities when required.

Ensure all Standard Operating Procedures (SOPs), operational standards, company policies and daily operational checklists are consistently implemented and complied with.

Supervise, coach and motivate team members through regular communication, training and performance

feedback to maintain a productive and positive working environment.

Deliver excellent customer experience by maintaining high service standards, resolving customer complaints, responding promptly to customer enquiries and feedback across digital platforms when assigned, and ensuring all operational incidents are reported in accordance with company procedures.

Ensure all attractions, equipment and facilities are safe, clean and operational, and report maintenance issues promptly.

Support and coordinate promotional events, community engagement activities, school visits, and collaborations with local partners, KOLs and influencers to strengthen brand awareness and customer engagement.

Ensure compliance with company policies, safety regulations, audit requirements and operational guidelines.

Prepare operational reports, monitor store performance and provide recommendations to the Store Manager.

Work closely with the HQ Marketing Department to execute marketing campaigns, promotional activities, seasonal events and brand initiatives while ensuring compliance with company brand standards.

Undertake any other duties or ad hoc tasks as assigned by top management or from the holding company in Japan, from time to time. This may include tasks beyond the scope of the standard job description to contribute to the overall success of the team and organization.