Operations - Fresh Graduate Recruitment (2025 Intake) - Monee / ShopeePay

Monee; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading fintech company is seeking an Operations Associate to enhance payment processes and support business expansion. The role involves collaboration with various teams, troubleshooting payment issues, and improving operational workflows, ideal for fresh graduates eager to kickstart their career in a dynamic environment.

Qualifications

• Bachelor’s degree required, open to fresh graduates.
• 0-2 years of experience in operations or related fields preferred.
• Experience with SQL or automation is a plus.

Responsibilities

• Oversee payment operations and transaction processing.
• Analyze operational data and propose improvements.
• Collaborate with internal teams to streamline operations.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Excel

Google Sheets

SQL

Automation tools

Job description

Job Description

As an Operations Associate in the Monee / ShopeePay team, you will be responsible for ensuring the smooth execution of digital payment processes, improving operational workflows, and supporting business expansion. You will collaborate with cross-functional teams to enhance payment efficiency, merchant operations, risk management, and customer experience.

Note: This is a general job post to apply for fresh graduate role openings in Monee & ShopeePay's Operations team. You may indicate the specific role(s) that you're interested to explore in your resume or during subsequent interviews.

Key Responsibilities

• Oversee day-to-day payment operations, ensuring smooth transaction processing and issue resolution.
• Monitor key operational metrics, identify inefficiencies, and propose improvements.
• Work closely with internal teams (e.g., Product, Risk, Compliance, Business Development) to streamline payment operations and merchant onboarding.
• Support the implementation of new payment features, policies, and fraud prevention measures.
• Assist in troubleshooting payment failures, merchant disputes, and customer escalations.
• Collaborate with external partners such as banks, payment providers, and regulatory bodies to ensure compliance with financial regulations.
• Analyze operational data to identify trends and develop reports to improve service quality.
• Support automation and digitalization of processes to enhance efficiency and scalability.
• Ensure all transactions and processes comply with security, risk, and regulatory standards.
  
  

Requirements

• Bachelor’s degree in any discipline, with availability to start work full-time in 2025.
• 0-2 years of experience in operations, fintech, banking, or digital payments (fresh graduates are welcome to apply).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced fintech environment.
• Proficiency in Microsoft Excel, Google Sheets, and basic data analysis.
• Strong communication and stakeholder management skills.
• Understanding of digital payments, financial services, or fintech industry trends is a plus.
• Experience with SQL or automation tools for operational reporting is a plus.
• Highly adaptable, proactive, and eager to drive process improvements.