Operations Executive (Technical Support)

SPD Scientific; Pasir Panjang; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading company in scientific innovation seeks a Technical Sales Support Executive. The role includes handling customer enquiries, assisting in quotations and contracts, and ensuring compliance with company policies. Ideal candidates will possess a degree in Business Administration and three years of relevant experience in technical sales support.

Qualifications

• Degree in Business Administration or related discipline required.
• Minimum 3 years experience in Technical Sales Support Executive or contract administration.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Handle technical-related customer enquiries via calls and emails.
• Support technical team in preparing quotations and proposals.
• Maintain and update contract records accurately.

Skills

Attention to Detail

Organizational Skills

Time Management

Communication Skills

Team Player

Education

Degree in Business Administration

Tools

Microsoft Office

ERP or CRM Systems

Job description

At Biomedia Holdings, we are shaping the future of healthcare and scientific innovation across Southeast Asia. Headquartered in Singapore, our group of companies leads in three critical domains: Microbiology, Oncology, and Infectious Diseases. Through the distribution of advanced diagnostics, therapeutics, and medical technologies, we serve frontline healthcare providers, researchers, and life science professionals across the Healthcare, Research, and Food & Pharmaceutical sectors.

Driven by a commitment to precision, impact, and growth, Biomedia is at the forefront of introducing cutting-edge solutions—from cancer diagnostics to infection control and lab automation. Our reach across the ASEAN region continues to expand, powered by our expertise in marketing high-tech equipment and consumables essential to modern laboratories and hospitals.

We are looking for resilient, strategic, and agile professionals to join our ambitious journey. If you are passionate about transforming healthcare and empowering science, come build with us. Together, we’ll drive innovations that improve lives and elevate global health standards.

Key Responsibilities:

• Handle technical-related customer enquiries via calls and emails, providing timely and accurate information.

• Support the Technical team in preparing quotations, proposals, and tender submissions.

• Assist in the review and processing of contracts, ensuring all terms and deliverables are clearly documented and aligned with company policies.

• Maintain and update contract records, pricing agreements, and customer databases accurately.

• Monitor contract milestones and deliverables, and follow up with stakeholders on renewals, extensions, or service obligations.

• Coordinate with engineers to ensure feasibility and accurate specifications in quotations.

• Assist in administrative tasks such as scheduling support staff shifts, coordinating meetings, and managing team calendars.

• Build and maintain good relationships with clients by acting as a reliable point of contact for contract- or quotation-related queries.

• Generate regular reports on quotation activity, contract status, and support issues.

• Work closely with the Operations and Logistics teams to support order fulfilment, installation, or deployment of solutions.

Requirements:

• Degree in Business Administration, or a related discipline.

• Minimum 3 years of experience in Technical Sales Support Executive, quotations, and/or contract administration.

• Strong attention to detail, especially in handling pricing, terms, and specifications.

• Good organizational and time-management skills with the ability to handle multiple deadlines.

• Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with ERP or CRM systems is a plus.

• Excellent written and verbal communication skills in English.

• A team player with a proactive and service-oriented mindset.