Operations Executive (Product Support and Services)

iFAST Capital Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking a proactive Operations Executive to join their Product Support and Services team. Responsibilities include managing fund onboarding, providing operational support, and coordinating payment services. The ideal candidate will hold a degree in finance or related fields and have 1-3 years of relevant experience. Strong communication and detail orientation are essential.

Qualifications

• Minimum 1–3 years of relevant experience in financial services or capital market industry.
• High level of attention to detail and ability to multi-task.
• Able to work independently and reliably.

Responsibilities

• Manage onboarding process for funds and bonds onto the platform.
• Provide operational support to external providers.
• Coordinate with internal and external stakeholders for product rollouts.
• Investigate and resolve customer complaints related to payments.

Skills

Proficiency in Microsoft Excel

Good communication skills

Attention to detail

Self-motivated

Interpersonal skills

Education

Degree in Accountancy / Banking & Finance / Business administration

Job description

Overview

Operations Executive (Product Support and Services) - We are looking for a proactive and detail-oriented individual to join our Product Support and Services team. This role offers the opportunity to work closely with fund houses, financial institutions, and internal stakeholders, while gaining hands-on experience in fund administration and back-office operations within the asset management industry.

Responsibilities

• Fund & Bond Onboarding & Setup: Manage the complete onboarding process for both funds and bonds onto the platform, ensuring accurate data entry, proper documentation, and timely lodgment. Verify and maintain the accuracy of fund-related information, including fund prices, income distribution details, documents, and fund sizes.
• Back Office Support: Provide operational support to external providers by preparing bank reconciliations, validating system-generated reports, updating account statuses, and ensuring all scheduled jobs are completed on time.
• Payment Services & Operations: Coordinate with internal departments (Compliance, IT, Finance, Customer Service) and external stakeholders (e.g., PayNet, VISA/Mastercard, card vendors, processors, payment partners) to ensure readiness and success of product rollouts. Monitor and manage end-to-end payment processes (wallet top-ups, transfers, QR payments, remittances, card transactions) to ensure operational efficiency, reliability, and seamless customer experience. Track and analyze transaction trends across different payment channels, ensuring high system availability and timely issue resolution. Ensure timely settlement and reconciliation of all payment transactions, coordinating closely with Finance and system teams. Analyze and process dispute-related activities (chargebacks, representments, pre-arbitrations, arbitrations, compliance cases) within card networks and payment schemes. Investigate rejected chargeback and payment transactions, pursuing recovery opportunities where applicable. Support ongoing fraud monitoring and alert handling for remittance transactions. Collaborate with Risk/Compliance teams to investigate and mitigate suspicious or unusual activity.
• Customer & Operational Support: Provide backend operational support to Customer Service teams, including handling of failed transactions, card reissuance, account blocking/unblocking, and transaction inquiries. Investigate and resolve customer complaints related to payments and card services in a timely and professional manner. Address enquiries from internal departments and liaise effectively with external parties such as banks and fund houses to ensure smooth operations.

Qualifications

• Candidate must possess at least a Degree in Accountancy / Banking & Finance / Business administration.
• Minimum 1–3 years of relevant experience within the financial services or capital market industry.
• Proficiency in Microsoft Excel and Word will be an added advantage.
• Possess good communication and interpersonal skills.
• Self-motivated and able to multi-task.
• High level of attention to detail, hardworking and strong sense of responsibility.
• Able to work independently, reliable and always take initiative.

Application Details

Applicants are invited to email us a comprehensive resume with the following details via the Apply Now button: (1) Qualifications (2) Skills (3) Working Experience. All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.

About the Company

iFAST Capital Sdn. Bhd. is a part of iFAST Corporation Ltd (iFAST Corp), one of Asia’s largest listed wealth management fintech platforms headquartered in Singapore, providing a comprehensive range of investment solutions and services to financial advisory firms, financial institutions, banks, multinational companies, as well as retail and high net worth investors. The company is powered by our in-house IT system. Further, iFAST Fintech Solutions has been established to capture business opportunities and provide innovative fintech solutions to institutional clients.

For more information, please visit www.ifastcorp.com; www.ifastcapital.com.my; or www.fsmone.com.my.

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