Operations Executive (HK & Macau Support)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking an Operations Executive to provide excellent service to clients in Hong Kong and Macau. The role involves developing fintech solutions, handling daily operations, and ensuring compliance with regulations. Ideal candidates will have 1-3 years of experience and be fluent in Mandarin and English. Fresh graduates are encouraged to apply. The company offers competitive perks, including employee share options and comprehensive insurance.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust & 50% staff rebate on stocks

Snacks & Beverages

Access to a relaxation room with massage chairs

Competitive salary packages

Comprehensive insurance

Monthly sports allowance

Training opportunities

21 days of annual leave

Qualifications

• 1-3 years of experience in pension services, fintech, or investment-related industry.
• Able to communicate in Mandarin and English; Cantonese is a plus.
• Familiar with operational requirements and regulatory compliance.

Responsibilities

• Participate in the development of a fintech platform for the Pension industry.
• Responsible for UAT for web-based applications and system-generated correspondence.
• Identify operational inefficiencies and advise senior management on insights.

Skills

Excellent communication skills

Attention to detail

Fluent in Mandarin and English

Ability to thrive in fast-paced environment

Education

Diploma or bachelor’s degree in finance or related field

Job description

iFAST Corporation Ltd. is a leading Fintech wealth management platform with operations spanning across Singapore, Hong Kong, Malaysia, China, India and UK. The Group offers access to a wide range of wealth management solutions, research and investment seminars, Fintech solutions, and investment administration and transaction services to financial advisory ("FA") firms, financial institutions, banks, Internet companies, as well as retail and high net worth ("HNW") investors in Asia.

We are seeking a highly motivated and customer-focused individual to join our team as an Operations Executive. The successful candidate will be responsible for providing outstanding service to our clients in Hong Kong and Macau, ensuring their needs are met promptly and effectively. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities

• Participate in the development of a fintech platform for the Pension industry;
• Responsible for UAT for web-based applications, and system-generated correspondence;
• Identify operational inefficiencies, advise senior management on insights, and work with the project team to implement process improvement initiatives to increase efficiency and scalability;
• Handle day-to-day operations of the pension department including but not limited to data entry, report preparation and follow up with clients, ensuring efficient and effective service delivery after services in operation;
• Ensure compliance with regulatory and internal policies and procedures;
• Collaborate with cross-functional teams to ensure seamless service/document delivery and execution of platform releases and updates;

Requirements

• 1-3 years of experience in pension services, fintech, or investment-related industry;
• Able to communicate in Mandarin and English, Cantonese is considered a plus.
• A diploma or bachelor’s degree in finance or a related field, or an equivalent combination of education and experience, is required.
• Experience in pension is preferred;
• Familiar with operational requirements, regulatory compliance, and all the related technology trends and challenges;
• Attentive to detail in a fast-paced environment;
• Candidates with more experience may be considered for the position of Senior Executive, ORSO ePension Services;
• Able to work on Malaysia Public Holidays;
• Fresh graduates are welcome to apply.

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day!
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.