Operations Executive – Claims (Supporting Hong Kong)

International Catalyst Services, LLC; Kuala Lumpur; Hybrid; MYR 30,000 - 45,000; Full time

Job summary

Join a dynamic team as an Operations Executive in Claims Operations, supporting Hong Kong. This hybrid role at Marsh & McLennan in Kuala Lumpur offers opportunities for professional growth, involvement in claims processing, and contributions to an inclusive work culture. Ideal for fresh graduates with strong skills in MS Office and a commitment to service excellence.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Qualifications

• Fresh Graduates are encouraged to apply.
• Ability to read and write Traditional/Simplified Chinese.
• 1 - 2 years experience in Claims Handling/Claims Processing role preferred.

Responsibilities

• Processing General Insurance (Non-Motor) Claims including verifying claim documentation.
• Registration, Processing and Adjudication of claims within turnaround time.
• Monitor and follow-up on unsettled claims and outstanding information.

Skills

MS Office Application

Communication

Interpersonal Skills

Education

Bachelor’s degree in any field

Job description

We are seeking a talented individual to join our Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Operations Executive – Claims (Supporting Hong Kong)

Claims Operations (Supporting Hong Kong)

• Processing General Insurance (Non-Motor) Claims includes, verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.

• The ultimate objective is to facilitate a streamlined and accurate claims handling process, ensuring prompt and equitable resolutions for a diverse range of non-motor insurance policies in Hong Kong.

We will count on you to:

• Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.

• Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards

• Ensure computed claims settlement and verified reimbursements from insurers are valid.

• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.

• Interact with stakeholders to ensure proper execution of tasks.

• Prepare claims statistic report on a monthly basis include, updating the documentation processes.

• Proactively identify problems with the team or client and provide solutions.

• Participate in project initiatives to improve efficiency and productivity of the department.

What you need to have:

• At least a Bachelor’s degree in any field

• Fresh Graduates are encouraged to apply

• High Proficiency in using MS Office Application

• Ability to read and write Traditional/ Simplified Chinese.

• Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

• 1 - 2 years experience in Claims Handling/ Claims Processing role, specifically in General Insurance Policies.

• Good communication and interpersonal skills

• Willing to learn and take on new challenges

• Excellent coordination skills and ability to work with multiple stakeholder

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.