Operations Executive

Floristika.Com.My Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading floral retail company in Kuala Lumpur is seeking an Operations Executive to support daily operations. The role involves managing stock, ensuring quality control of incoming goods, and providing excellent customer service. Candidates should have a diploma in a related field, 2–3 years of experience in operations or retail, and be computer literate. Proficiency in Mandarin is essential for client communication.

Qualifications

• 2–3 years of experience in operations, logistics, or retail.
• Ability to work under pressure and manage time effectively.
• Proficient in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Manage stock and ensure the retail space is organized and attractive.
• Receive and inspect incoming goods for quality.
• Assist with inventory reporting and stock counts.

Skills

Organizational skills

Multitasking

Detail-oriented

Customer service

Computer literacy

Communication skills

Education

Diploma or Degree in Business or Operations Management

Tools

Microsoft Office

Shopify

Job description

Overview

We’re looking for a hands-on and detail-oriented Operations Executive to support our Retail Operations Manager in the daily running of Floristika’s retail and back-end operations. You’ll help keep things flowing smoothly — from managing stock and handling products to ensuring the retail floor always looks its best. If you enjoy working in a fast-paced environment and have a passion for flowers, plants, and efficient operations, we’d love to have you on our team!

Responsibilities

• Retail & Inventory Operations: Receive, inspect, and verify incoming goods (fresh flowers, plants, and supplies) for quality and quantity.
• Perform hydration, trimming, and conditioning of flowers upon arrival.
• Label and stock items accurately using FIFO (First-In-First-Out) practices.
• Maintain cleanliness and organization in cold rooms, prep areas, and storage spaces.
• Set up and restock the retail space with attractive, price-tagged displays.
• Prepare and pack flowers and foliage for export shipments, ensuring quality and proper documentation.
• Conduct regular stock counts and assist with inventory reporting.
• Support walk-in sales fulfilment and ad-hoc packing requests.
• Coordinate with gardeners, customer service, and purchasing on plant rental maintenance and availability.
• Assist with ad-hoc operational tasks as assigned by management.

Requirements

• Diploma or Degree in Business, Operations Management, or a related field.
• At least 2–3 years of experience in operations, logistics, or retail.
• Strong organizational and time management skills, with the ability to multitask and work under pressure.
• Detail-oriented, proactive, and able to work independently or as part of a team.
• Computer literate and comfortable using retail systems, reporting tools, and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with Shopify or other e-commerce platforms is an added advantage.
• Good command of English, Bahasa Malaysia, and Mandarin (spoken and written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Willing to work on rotational shifts, weekends, and public holidays.
• Passionate about flowers, plants, and delivering a great customer experience.