Operations Executive

Ocean W ICT - Career Page; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a Senior Admin Executive for their China marketplace. This role involves managing eCommerce platforms, conducting market research, and generating engaging digital content. Ideal candidates will have experience in social media and e-commerce, possess a relevant diploma or degree, and be able to communicate in Mandarin. The position offers attractive benefits including medical coverage and performance bonuses.

Benefits

Onboarding party

Birthday leave

Attractive medical benefits

Career development programs

Staff purchase discounts

Year-end cash vouchers

Performance increments

Performance bonuses

Qualifications

• 1-2 years of experience in social media and e-commerce activities.
• Required languages: English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Manage eCommerce platforms and social media.
• Conduct market research and analyze reports.
• Generate and publish digital content.

Skills

Social Media Management

Digital Marketing

Research

Content Creation

Communication

Education

Diploma/Degree in Marketing

Diploma/Degree in Digital Marketing

Diploma/Degree in Business Administration

Tools

Pivot Tables

V-Lookup

Job description

Job Responsibilities

1. Attend to online customer inquiries, comments, complaints, and find solutions for customers.
2. Manage the overall process of the company's eCommerce platforms and social media, including Website, Shopee, Lazada, TikTok, Facebook, Instagram, and Xiao Hong Shu.
3. Participate in campaign idea generation, planning, implementation, measurement, and optimization using various digital marketing platforms.
4. Work closely with eCommerce platform agencies to achieve company objectives such as increasing digital/online sales, lead generation, brand engagement, and conversions.
5. Generate, manage, and publish relevant and engaging digital content for website and social media platforms (e.g., Facebook, Instagram, TikTok, Xiao Hong Shu).
6. Collaborate with agencies to plan and execute campaigns on marketplaces (Shopee, Lazada, etc.).
7. Manage social media marketing campaigns and monitor their effectiveness.
8. Conduct research on market trends, audience behavior, competitors, and the consumer journey to drive engagement and conversions, including price comparison reports.
9. Analyze marketplace and social marketing reports (platform and social media) and share insights with the team to develop optimization strategies.

For China Marketplace Senior Admin Executive

1. Familiarity with China's top 10 marketplace platforms.
2. Conduct research on China market trends, brand audiences, and competitors.
3. Prepare price comparison reports with other China competitors.
4. Analyze China marketplace and social marketing reports and share insights for optimization.
5. Willingness to travel to China.
6. Ability to communicate and write in Mandarin.
7. Knowledge of Pivot tables and V-lookup is an advantage.

Job Requirements

1. At least 1-2 years of experience in social media and e-commerce activities.
2. Possess a Diploma/Degree in Marketing, Digital Marketing, Business Administration, or related fields.
3. Conscientious and patient, with the ability to work within tight deadlines.
4. Knowledge in managing marketplaces and social media platforms.
5. Additional knowledge in managing live streaming, TikTok, and Xiao Hong Shu is an advantage.
6. Required languages: English, Bahasa Malaysia, and Mandarin (advantage).
7. Full-time position, 5.5 working days (half-day on Saturday).
8. Fresh graduates are encouraged to apply.

Job Benefits

• Onboarding party
• Birthday leave
• Attractive medical benefits
• Career development programs
• Staff purchase discounts
• Year-end cash vouchers
• Performance increments (quarterly, half-yearly, yearly)
• Performance bonuses

Attire & Additional Info

• Casual attire
• Strategic location near MRT Station
• Annual and medical leave
• EPF, SOCSO, and EIS contributions