Operations Engineer

Atos; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

Atos is seeking IT support professionals for their Cyberjaya location. Candidates with a diploma or bachelor’s degree in IT/Computer Science and relevant customer service experience are encouraged to apply. Strong interpersonal skills, the ability to work in teams, and flexibility in work hours are essential. This role may require scheduling shifts, including weekends and public holidays, and offers an opportunity for fresh graduates to enter the IT support field.

Qualifications

• Fresh Graduates are welcome to apply.
• Ability to support multiple accounts/customer environments.
• Good interpersonal skills and customer interface skills.
• Ability to work both under supervision/directions and independently.
• Flexibility in adapting to workload and practices.

Responsibilities

• Follow instructions, processes, and predefined procedures.
• Ensure quality of work with high accuracy and attention to detail.
• Conceptualize problems and think outside the box.

Education

Diploma or Bachelor Degree in IT / Computer Science or equivalent

Tools

MS Office 2003

MS Windows XP

Control-M

Job description

Requirements:

Education, Training and Experience

• Diploma or Bachelor Degree in IT / Computer Science or equivalent

• Relevant foundation training/certification is an added advantage – example, ITIL Foundation

Fresh Graduates are welcome to apply

General

• At least 1 year’s experience in a customer service industry, preferably IT based would be an added advantage

• Ability to follow instructions, process and predefined procedures

• Ability to support multiple accounts/customer environment

• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues

• Good, effective written and verbal communication skills – business fluent in International English;

• minimum at level S3 (PROFESSIONAL WORKING PROFICIENCY)

• Time management - punctual and meeting deadlines

• Resourceful in gathering and consolidating relevant data and information

• Good work practices - methodical and disciplined approach to work

• Ensures quality of work - high degree of accuracy, attention to details, still work effectively under pressure

• Good analytical thinking and problem solving skills

• Ability to conceptualize problems, think on one's feet and "out of the box“

• Flexibility - in adapting to workload, working hours, practices, and situations

• Ability to discern situational needs and make quick but weighted decisions

• Ability to work both under supervision/directions and independently

• Ability to work well in a team and in a target oriented environment

• Self-development - learn new technical skills and other knowledge

• Willing to work on 24x7 shift hours as scheduled including weekends/public holidays

Technical

• Good understanding of Data Centre Operations

• Excellent understanding & compliance to EOC Operations Standards

• Understanding & compliance to ISO 27001 Information Security Management Systems

• Good knowledge of electronic data processing concept - basic understanding of computers

• Knowledge of hardware operations and batch processing flows

• Working knowledge of PC technologies and industry standard business desktop applications such as MS Office 2003 and MS Windows XP

• Good working knowledge of scheduling and monitoring tools such as Control-M and TNG, etc.

• Working knowledge of platforms such as mainframe (e.g. MVS), UNIX, Solaris, Wintel, and AS400

• Working knowledge of Remote Desktop Management, ticketing tools and other Atos Origin tools

• Working knowledge of Atos Origin communication tools such as email, VoIP phone systems, WICOM, etc.

• Understanding of and ability to carry out quality assurance checks of work

• Good knowledge of Atos Origin support teams and their interface with customers

• Ability to grasp new technical concepts quickly

Added Advantage

• Knowledge of computer networking concepts and experience of network

devices

• Knowledge and experience of other computing devices or products