Operations Director

AirTrunk; Malaysia; On-site; MYR 300,000 - 600,000; Full time

Job summary

AirTrunk in Malaysia is seeking a Data Centre Operations Director to lead the regional operations team, drive high availability, and deliver 24x7 uptime across hyperscale facilities. You will work with Senior Technical Services Managers and partners to ensure safe, compliant, and efficient operations.

You will manage handover of new capacity, oversee maintenance planning, vendor contracts, and budgeting while delivering customer-focused service and pursuing ISO 27001 and SOC 2 accreditation.

Qualifications

• 8+ years of experience in a critical operational environment, with at least 2 years in a senior operations role.
• Fluent in English and another local language.
• Bachelor’s engineering degree (ideally electrical engineering).
• Experience leading a technical team in a data centre operator and hyperscale environments.
• Familiar with ITIL framework and applying it in data centres.

Responsibilities

• Operate, maintain, and repair 24x7 data centre systems to achieve uptime and SLA compliance.
• Oversee construction integration and ensure design/installation meet operational standards.
• Lead emergency responses and stakeholder communications during incidents.
• Deliver accreditation to ISO 27001 and SOC2.
• Manage vendor and 3rd party FM services.

Skills

Leadership

English fluency

Communication

ITIL familiarity

Education

Bachelors in Engineering (Electrical)

Job description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As the D ata Centre Operation s Director , you will report to the Regional Data Centre Director – South Asia, and work closely with the rest of the Operations team, making your mark in a number of ways:

• Lead the Operations teams, including the Senior Technical Services Managers, Technical Services Managers, Building Services Managers, Site Facilities Management Teams, Smart Hands & 3rd party FM (Facility Management) Services providers
• Assist maintain and develop the AirTrunk Operations philosophy of high availability, long term efficiency and first-class customer service
• Oversee handover and operational readiness of new capacity

Apply the following governance frameworks:

• Safe control of works
• Vendor and contract management practices
• Commercial and financials

Your Day to Day

• Execute all aspects of data centre operations including the operation, maintenance and repair of services and mission critical systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs (Service Level Agreements) within all facilities under your city-wide remit
• Supervise integration of construction activity, in coordination with internal and external construction resources, and ensure system design, installation & testing adhere to operational standards
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
• Identify, evaluate, and implement operational strategies to achieve the highest level of availability and operational efficiency for the data centre
• Manage 3rd party outsourced FM Services
• Be responsible for local change management processes
• Lead a team to schedule and complete all planned and emergency maintenance events
• Lead all incidents at the property including technical, operational and security, facilitate emergency responses procedures, resource coordination, customer communication, post event root cause analysis and ongoing problem management
• Deliver accreditation to various compliance initiatives, including, but not limited to, ISO 27001 and SOC2
• Ensure compliance with local regulatory requirements including environmental, building, fire, electrical, mechanical, and safety
• Develop relationships with customers and function as an escalation point during emergency events and day-to-day operations
• Responsible for the execution of data centre services such as smart hands, customer installations and service requests within agreed timeframes
• Manage service contracts ensuring compliance with maintenance standards, operational requirements and agreed annual CAPEX/OPEX budgets
• Develop and manage the OPEX/CAPEX budgeting, forecasting, and reporting requirements
• Assist in the PO/AP process to ensure alignment to financial control procedures
• Identify improvements that generate operational and financial efficiencies including the development and presentation of the supporting business case
• Supervise operational metrics, data and analyse risks for strategic direction and control for both day-to-day reporting and long-term trend analysis

Requirements

• 8+ years of experience in a critical operational environment and a minimum of 2 years in a senior operations role
• Fluent in English and another local language
• Bachelor’s engineering degree (ideally electrical engineering)
• Proven experience leading a technical team with the ability to continue building the team camaraderie and positive culture
• Experience working for a data centre operator and previous hyperscale experience
• Strong leadership skills to lead a highly technical team as well as engage in robust discussions with technically competent key partners and customers
• You are flexible, forward-thinking, and adaptable
• Excel at communication; you can deliver effective presentations on data centre operations to customers, peers, and management
• Familiar with the ITIL framework and its application in a data centre

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.