Operations Coordinator

CEVA Logistics; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operations Coordinator to enhance their dynamic team in Penang. In this role, you'll be the first point of contact for customers and suppliers, managing orders and incidents while ensuring compliance with work standards. Your contributions will support reporting and performance measurement, fostering a culture of continuous improvement. If you're passionate about logistics and eager to grow in a global environment, this opportunity is perfect for you.

Qualifications

• Experience in logistics or supply chain management is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers and suppliers.
• Manage customer requests and supply chain incidents effectively.
• Assist in preparing reports and KPI analysis.

Skills

Customer Service

Order Management

Incident Management

Data Analysis

Education

Bachelor's Degree in Logistics or Supply Chain

Job description

556427

Penang, MY

Operations Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers around the world. Present in over 170 countries with more than 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe our employees are key to our success. We aim to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics, air, ocean, ground, and finished vehicle transport. CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

Day-to-Day Operations

• Serve as the first point of contact for customers, carriers, suppliers, and other supply chain stakeholders during daily operations.
• Handle customer orders, including related documentation and transport bookings with carriers, according to specified routing and service levels.
• Monitor transport execution to ensure compliance with established work standards and instructions.

Request and Incident Management

• Manage customer requests and supply chain incidents/disruptions.
• Inform and escalate issues to supervisors and relevant stakeholders promptly.

Visibility and Event Management

• Ensure timely and accurate tracking event updates (milestones) from suppliers and carriers.
• Follow up on missing events and investigate data inconsistencies.

Support Reporting and Performance Measurement

• Assist supervisors in preparing reports, monthly reviews, and quarterly business reviews.
• Support KPI analysis and suggest areas for improvement.

Supplier Management

• Support onboarding of new suppliers to ensure compliance with global order, event, and SOP requirements.

Process Governance

• Adhere to all relevant SOPs, work instructions, and job-specific procedures.
• Support process or policy changes as directed by process owners.

CEVA Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.