Operations Coordinator

Monroe Consulting Group; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player seeks an Operations Coordinator to manage daily logistics operations. This role is pivotal in ensuring timely deliveries and effective communication with suppliers and stakeholders. You will be the first point of contact for customers and will handle documentation and transport bookings while monitoring execution standards. The ideal candidate will possess a diploma in logistics or supply chain management, with strong computer skills and fluency in English and Mandarin. If you're a dependable team player ready to thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Minimum diploma in Logistics or related field, 1 year of experience.
• Strong computer skills, especially in Microsoft Office.

Responsibilities

• Oversee daily operations ensuring on-time delivery and follow-ups.
• Handle customer orders, monitor transport execution, and manage incidents.

Skills

Customer Service Orientation

Time Management

Ability to Work Under Pressure

Team Player

Fluency in English

Fluency in Mandarin

Education

Diploma in Logistics or Supply Chain Management

Equivalent work experience

Tools

Microsoft Office

Job description

Monroe Consulting Agency is working with a leading logistics company to hire an Operations Coordinator. This role oversees daily operations within the control tower to ensure on-time delivery and timely follow-ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues. This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Job Responsibilities

Day to day Operations:

• First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business.
• Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level.
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions.

Request and Incident Management:

• Handling of customer requests and supply chain incidents/disruptions.
• Inform/Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise.

Visibility and Event Management:

• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers.
• Follow up on missing events and investigate data inconsistencies.

Support reporting and performance measurement:

• Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews.
• Support analysis of standard KPIs and reports and identify/suggest areas for improvement.

Supplier Management:

• Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance:

• Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures.
• Support implementation of changes to processes or policies as determined by the process owners.

Job Requirements

• Minimum a Diploma or equivalent in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience.
• Minimum 1 year of working experience.
• Fresh graduates with logistics or supply chain related educational background may be considered.
• Strong computer skills and good working knowledge of Microsoft Office.
• General understanding of Supply Chain Management concepts and logistics processes.
• Fluency in English and Mandarin.
• Ability to work under pressure in a fast-paced environment.
• Proven ability to get things done and a team player.
• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills.
• Customer service oriented.
• Willingness to occasionally support work schedules outside of standard business hours (evenings/weekends), e.g., in case of urgent or emergency shipment.
• Fresh graduates are welcome to apply.