Operations Associate/ Senior Operations Associate

Ralph Lauren; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Ralph Lauren is seeking a Retail Operations Support role to assist with operational and administrative duties across retail stores and café in Malaysia. The position requires a motivated individual with experience in retail operations, strong communication skills, and the ability to manage multiple tasks effectively within a luxury retail setting.

Qualifications

• Minimum 2 years in retail operations, preferably luxury.
• Self-motivated individual with a keenness to learn.
• Collaborative team player with detail-oriented focus.

Responsibilities

• Operational support during store openings, sales, and events.
• Manage invoices and operational administrative work.
• Ensure compliance with SOPs and train staff on processes.

Skills

Microsoft Office

Time Management

Communication Skills

Detail-Oriented

Interpersonal Skills

Job description

Overview

This role will report into the Senior Manager, Retail & Hospitality Operations, Malaysia, and support the team in all aspects of operational and administrative duties for Ralph Lauren’s retail stores and café in Malaysia.

Key Responsibilities

Provide operational, administrative and IT support for and during new store opening and closure, store reset, store repair and maintenance

Provide support for and during store sales, promotion events, annual stock take etc

Responsible for the replenishment of store consumables

Supporting daily business operations and workflow, monitoring and troubleshooting, and resolving operational issues

Coordinate and provide support to other departments in relation to retail operation

Liaise and support the store team, wherever required

Maintain the appropriate stock level of standard store supplies

Maintain the back stock area of all stores and ensure store supply levels are adequate for packaging

Ensure store front and the back-of-house areas are up to the Company’s standards

Support in Asset Prevention training and awareness, whenever required

Provide Standard Operating Procedures (SOP) training, ensure SOP compliance and conduct quality checks, whenever required

Must be knowledgeable of POS, return, markdown and discount, tax, security and packaging policies

Coordinate with suppliers and vendors on Purchase Orders, delivery and processing payment on-time

Responsible for operational administrative work which includes documentation, filing and paperwork

Manage and process invoices for all stores and other departments

Assist with building related procurement and maintenance, as and when required

Any other adhoc duties that may be assigned in-line with this role.

Requirements

• Minimum 2 years of related retail operations experience, preferably within the luxury retail environment

• Proficiency in Microsoft Office (Word, Excel and PowerPoint)

• Self-motivated individual with a keenness to learn

• Good time management and able to multi-task

• Good communication and interpersonal skills

• Detail-oriented and a collaborative team player with the ability to work effectively across cross-functional teams