Operations Assistant, Sea Freight Export, PEN

DSV Global Transport and Logistics; Bayan Lepas; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading logistics company in Penang is seeking an Operations Assistant for Sea Freight Export. Responsibilities include coordinating shipment arrangements, managing customer communications, and updating systems timely. Candidates should have 2-3 years in the sea freight industry, with strong communication skills. This role is crucial for ensuring smooth logistics operations and customer satisfaction.

Qualifications

• Minimum 2-3 years working experience in Sea freight industry is preferred.
• Educational qualifications can be compensated by working experience.
• Clear & courteous communication skills.

Responsibilities

• Respond and coordinate to enquiry and booking arrangements for seafreight shipments.
• Update systems with correct shipment dates on time.
• Manage customer bookings and ensure timely responses.

Skills

Communication skills

Job description

Operations Assistant, Sea Freight Export, PEN

Responsibilities

• Respond and coordinate to enquiry, booking(s) shipment arrangement and documents request on Seafreight shipment from external and internal stakeholders via email, telephones as required.
• Update all required systems – internal/external with correct and required shipment date on timely manner
• Timely creation, submission, follow-up, coordinate, communicate shipment information with stakeholders (i.e.: subcontractors, shipping-agents, freight forwarders, customers and overseas offices) according to the company’s policy, procedures and SOP from booking, arteage advice, costing and receipt of POD on Door delivery shipments
• Ensure all DG / Hazardous cargo documents are in place and procedures are met with approval from carrier where necessary
• To ensure on timely pickup/haulage arrangement done as per shipper’s request
• To communicate with Networks, customers, inter-depts, vendors to arrange and coordinate to ensure shipments are gate in, DIC released, customs cleared and onboard as per schedule & timeline
• Ensure quotations and rate cards availability & valid prior shipment execution
• Understand and follow the SOP/Working Instruction drawn for customers to ensure services delivered as requires and meeting customers KPI
• To manage customer bookings, follow up with carrier to ensure that booking is obtained timely and correctly as per requirements and to apply the correct Service contract provided by destination office
• Responsible to notify/highlight additional service/cost involved during coordination for billing purpose
• Responsible for managing customer complaints and providing effective solutions, escalate complex or unresolved issues to Team lead or Manager as needed
• Acknowledge all incoming emails from customers/internal/external DSV offices within 2 hours of receipt to ensure timely communication and response
• Adherence to DSV Corporate Standard, Compliance & Governance policies
• To adhere to company KPI e.g.: Webcost (7 days) / Updating milestones (24 hours) / Errors & omissions
• To handover the job to DP (change of operator code in CW1) within 3 working days prior to CY closing
• Monitor and highlight any additional costs such as Detention & Demurrage, booking cancellation fees or other surcharges, to the relevant DP to enable proper allocation and recovery of costs from the correct stakeholder
• To submit customers monthly/weekly reports (YETI/MOLEX) as per customers SOP
• To eDOC important related emails and other shipping documents/ SI provided by customer/network and vendors
• Registration of Consol creation & shipments booking into CW1 in timely manner and accurately with customer’s information included – e.g. PO, SO, other reference as per SOP
• To ensure correct 64 codes are used during shipment creation

Qualifications

• Minimum 2-3 years working experience in Sea freight industry is preferred
• Educational qualifications can be compensated by working experience
• Clear & courteous communication skills