Operations and Compliance Manager

HELP Education Services Sdn Bhd (HR); Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

An educational organization in Shah Alam seeks an Operations and Compliance Manager to ensure adherence to regulatory standards and operational excellence across its schools. The role involves collaboration with the Chief Operating Officer, managing compliance efforts, and enhancing operational efficiencies. Ideal candidates will possess strong leadership skills and significant experience in facilities management or administration.

Qualifications

• At least a Diploma or Bachelor's Degree in relevant fields.
• Ten years of working experience in a related area is preferred.
• Knowledge of Operational Safety and Health Administration (OSHA) is an advantage.

Responsibilities

• Oversee operations and compliance across HELP Group of Schools.
• Liaise with government bodies for regulatory compliance and necessary approvals.
• Implement and audit operational standards and safety regulations.

Skills

Leadership

Problem-solving

Interpersonal skills

Communication

Flexibility

Education

Diploma or Bachelor's Degree in Facilities Management or Business Administration

Tools

MS Office

Google Apps

Job description

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HELP Education Services (HES) is a subsidiary of the HELP Education Group that focuses on the establishment of international schools throughout Asia. Our aim is to deliver world-class education at anaffordable cost.

Currently HES manages three international schools in Malaysia:
1. HELP International School, Kuala Lumpur
2. Crescendo-HELP International School, Johor Bahru
3. Tunku Putra-HELP School, Kuching

HES is looking to employ a highly motivated and values-driven Operations and Compliance Manager to join a fast-paced and dynamic team in September 2025

The Operations and Compliance Manager reports to the Chief Operating Officer.

General Overview

The Operations and Compliance Manager works closely with the Chief Operating Officer of HES to develop, implement and review various projects, processes and policies of the HELP Group of Schools.

Key roles will include assisting the COO to

Support the Operation and/or Facilities services of the HELP Group of Schools, to ensure a safe environment for all employees and students; and

Liaise with various governmental bodies to ensure compliance to all relevant regulations, and obtaining all relevant approvals and permits for operation; and

Work on new projects and business development initiatives for the HELP Group.

The Operations and Compliance Manager must have strong leadership and organizational skills, flexibility and problem-solving capabilities, as well as excellent interpersonal and communication skills in both English and Bahasa Malaysia.

Key Responsibilities

To oversee and provide guidance to Schools and ensure compliance with the school’s key areas of operations, including but not limited to

Purchasing and Procurement

Events & School Trips

Co-Curricular Activities

Building Management

Regulatory Compliance

Data Protection Compliance

2. To work with the respective School’s Operation/ Facilities Head/ relevant stakeholder to

Ensure that the school environment is safe, operational and follows requirements from government regulatory bodies

Implement and execute policies, process, preventive measures and standard operating procedures to ensure compliance for the school, staff members and third-party service providers/contractors/vendors.

Ensure that third-party service providers are performing their services to high standards and that any issues are highlighted and rectified in a timely manner.

3. Where possible, consolidate and develop best practices for the HELP Group of Schools to adhere to.

4. To implement a regular audit cycle of each school’s operations, to ensure a commitment to continuous quality assurance and improvement, compliance with regulatory requirements (e.g. Personal Data Protection Act), and support each school’s operations team in exploring new projects and initiatives while ensuring that smooth and efficient operations continue on a day-to-day basis.

5. To implement a regular schedule of planned and random inspections of each school’s facilities, to work with each school’s facilities teams to identify areas that require maintenance and/or improvement / renovation, and ensure that the timeline for these works are implemented in a timely and appropriate manner.

6. To liaise and work with various government regulatory bodies to ensure that the School has the relevant approvals and permits for operation, including but not limited to building permits, Ministry of Education approvals and relevant permits, etc.

7. To maintain good working relationships with the Principal and Senior Leadership Teams of each school, so as to be able to advise and support the schools in their day-to-day functions.

8. For major projects, to oversee and liaise with vendors and ensure that work is completed to a high standard.

Requirements

Candidate should ideally possess at least a Diploma or Bachelor's Degree in Facilities Management, Business Administration, General Administration, or equivalent;

Required digital skill(s): MS Office (proficiency in Excel is crucial), Google Apps

Required language(s): English, Bahasa Malaysia (excellent written and verbal communication skills)

Ideally, a minimum of ten year(s) of working experience in the related field is required for this position

Operational Safety and Health Administration (OSHA) knowledge is an advantage

Experience in preparing documentation and liaising with governmental bodies is an advantage

Experience with and basic understanding of Personal Data Protection Act (PDPA) and other Malaysian regulatory requirements is an advantage

Able to work proactively, independently and with a minimum of supervision

Is open to continuous learning

Meticulous work habits and presentation

Please note that HELP Education Services is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including a criminal record disclosure and other standard pre‐employment safeguarding checks.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a compliance manager? How would you rate your English language skills? Are you willing to undergo a pre-employment background check? How much notice are you required to give your current employer? How many years' experience do you have as an operations manager?