Operational Performance Analyst

Hyred; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

A corporate organization in Kuala Lumpur is looking for an Operational Performance Analyst to assist in monitoring adherence to operational performance frameworks. This role focuses on resolving operational issues and supporting performance management activities. Candidates should demonstrate proficiency in business analysis, financial analysis, and various cross-functional skills including analytical thinking and problem solving. This position is essential for ensuring compliance with internal and external requirements.

Qualifications

• Assists with monitoring adherence to operational performance frameworks and regulatory requirements.
• Maintains accurate records and produces timely management information.
• Attends training and development courses to ensure workplace knowledge.

Responsibilities

• Assist with monitoring adherence to operational performance frameworks.
• Help resolve simple issues and improve procedures.
• Maintain accurate records and produce timely management information.
• Participate in the performance management cycle.
• Manage personal development and support co-workers.

Skills

Business Analysis

Financial Analysis

External Research

Operational Excellence

Accuracy & Attention to Detail

Analytical Thinking

Critical Thinking

Data Analytics

Data Literacy

Design Thinking

Digital Communication

Insurance Legal & Regulatory Environment

Problem Solving

Project / Program Management

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Operational Performance Analyst

Purpose

Assists with monitoring adherence to operational performance frameworks in order to ensure operational areas remain compliant with corporate, regulatory and legislative requirements to which the organization is expected to operate.

Key Accountabilities

Demonstrates knowledge of relevant systems, processes and procedures. They help to resolve simple issues and develop procedures and help with seeking ways to improve them. They also maintain accurate and appropriate records, producing timely management information to the agreed levels of quality. They demonstrate clear adherence to principles and attend all training and development courses required to ensure a high degree of workplace knowledge of processes and systems.

Performance Management Accountabilities

Demonstrate commitment to corporate values.

Take accountability for participating in the performance management cycle.

Take action to improve performance on the job.

Assist and support co-workers.

Take action to manage own personal development.

Skills Functional

Skills Business Analysis - Proficiency Level 2

Financial Analysis - Proficiency Level 1

External Research - Proficiency Level 2

Operational Excellence - Proficiency Level 2

Cross-Functional Skills

Accuracy & Attention to Detail - Proficiency Level 2

Analytical Thinking - Proficiency Level 2

Critical Thinking - Proficiency Level 2

Data Analytics - Proficiency Level 2

Data Literacy - Proficiency Level 2

Design Thinking - Proficiency Level 1

Digital Communication - Proficiency Level 1

Insurance Legal & Regulatory Environment - Proficiency Level 2

Problem Solving - Proficiency Level 2

Project / Program Management - Proficiency Level 1