Operational Excellence Specialist (Supply Chain)

MR DIY TRADING SDN BHD; Seri Kembangan; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in retail is seeking a Process Optimisation Manager to enhance stock replenishment operations and ensure product availability. The role demands extensive experience in supply chain management, with responsibilities including operational troubleshooting and strategic insights based on data analysis.

Qualifications

• 5 to 7 years of operational excellence and project management experience in supply chain.
• Proven background in process optimization and operational troubleshooting.
• Experience working in international or multi-market environments.

Responsibilities

• Identify and resolve supply chain bottlenecks and inefficiencies.
• Monitor and analyze inventory levels and turnover rates.
• Use data-driven insights to advise senior stakeholders.

Skills

Analytical skills

Troubleshooting

Project management

Communication

Job description

MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia.

With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere.

Internally, this position is known as Process Optimisation Manager. The incumbent will focus on optimising the end-to-end stock replenishment operations. This newly created role will be instrumental in identifying operational inefficiencies, enhancing inventory planning and demand forecasting, and ensuring smooth, consistent product availability from replenishment through to final delivery.

Key Responsibilities:

Process Optimization & Troubleshooting

• Identify and resolve supply chain bottlenecks and inefficiencies, particularly around inventory management and stock replenishment
• Lead root cause analysis for recurring issues
• Collaborate cross-functionally to design and implement scalable process improvements and SOPs

Inventory Planning & Optimization

• Monitor and analyze inventory levels, turnover rates, and stock health across markets to ensure balanced supply
• Develop and enhance forecasting models and tools to improve demand accuracy and inventory performance
• Proactively manage and fine-tune replenishment cycles from order placement to stock arrival

Operational Excellence

• Act as the primary point of contact for outlet feedback related to stock discrepancies, over-ordering, and stock shortages
• Coordinate with demand planners, logistics teams, and regional operations to swiftly resolve operational issues
• Establish metrics to track and report performance improvements and inventory KPIs

Strategic Insights & Reporting

• Use data-driven insights to advise senior stakeholders on inventory planning strategies and process enhancements
• Regularly present analysis, findings, and action plans to global and regional leadership
• Contribute to the development and execution of supply chain transformation initiatives

Qualifications & Experience:

• Has 5 to 7 years of operational excellence and project management experience in the supply chain domain
• Proven background in process optimization, operational troubleshooting, and cross-functional project management
• Strong analytical and troubleshooting skills with the ability to turn complex data into actionable insights
• Excellent communication skills with the ability to influence and collaborate across regions and teams
• Experience working in international or multi-market environments