Operational Excellence and Quality Executive

Monroe Consulting Group; Malaysia; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations & Quality Specialist to enhance operational processes within a dynamic logistics environment. This role involves creating and managing essential process documentation, ensuring adherence to quality standards, and collaborating with various teams to drive continuous improvement. The ideal candidate will have a strong background in quality management, experience in the logistics sector, and a passion for optimizing operational efficiency. Join a forward-thinking company where your expertise will contribute to impactful quality initiatives and process enhancements.

Qualifications

• Minimum 2 years in process-oriented or quality management role in logistics.
• Experience in creating and managing operational documentation.

Responsibilities

• Develop and maintain process documentation like SOPs and work instructions.
• Monitor process performance and implement quality controls.

Skills

Process Management

Quality Control

Data Analysis

Stakeholder Collaboration

Lean Six Sigma

Education

Bachelor's degree in Supply Chain Management

Bachelor's degree in Logistics Management

Tools

Microsoft Office Suite

Document Management Systems

Job description

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire an Operations & Quality Specialist. This role is responsible in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This opportunity is based in Subang Jaya, Selangor.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.
• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.
• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.
• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.
• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.
• Provide guidance and support to the operations team on the implementation of process improvements and quality related initiatives.
• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.
• To ensure neutrality commitment for PRISM projects.

Job Requirements

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.
• Experience in creating and managing operational documentation such as SOPs and work instructions.
• Certified in Lean Six Sigma.
• Proven track record of monitoring and improving process quality and performance.
• Bachelor's degree in supply chain management, Logistics Management, or a related field.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.
• Knowledge in ISO 9001 : 2015 is an added advantage.