Operation Support Officer

TEA GARDEN MANAGEMENT SDN. BHD.

Johor Bahru

On-site

MYR 60,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Medical benefits

Dental training

Staff dining discount

Job summary

TEA GARDEN MANAGEMENT SDN. BHD. is seeking a seasoned Operations Coordinator to oversee daily branch activities, drive process improvements, and ensure adherence to company policies across multiple locations.

You will coordinate with Finance, Marketing, Kitchen, QA, and Training teams to optimize efficiency and reporting on performance. The role involves maintaining cash and inventory controls, planning maintenance, and supporting strategic operations initiatives to enhance guest service and

Qualifications

Experience coordinating restaurant operations and branch activities.
Ability to plan improvements and enforce company policies.
Familiarity with cash, inventory, and asset management controls.
Strong reporting, audit follow-up, and cross-department collaboration.

Responsibilities

Coordinate daily operations across multiple branches and business lines.
Plan improvement processes and support organizational goals.
Establish systems and technologies to improve efficiency.
Ensure compliance with company policies and procedures.
Monitor cash, inventory, and asset controls; manage maintenance requirements.
Prepare reports on operations performance and customer insights.
Liaise with Operations Manager; assist in strategic activity development.
Coordinate with Finance, Marketing, Kitchen, QA, Training and other departments.

Skills

Operations management

Vendor management

Risk management

Process improvement

Cash handling

Reporting & analytics

Cross-functional coordination

Restaurant operations

Technology adoption

Team leadership

Tools

Infotech system

Job description

Implement and responsible for the daily coordination as well as the improvement and execution of operations functions.

Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
Plan for improvement processes and policies in support of organizational goals.
Help to establish system and adopt necessary technology to improve restaurant operations efficiency and effectiveness.
Ensure all branches comply to the Company Operating policies and procedures.
Plan and establish the monitoring procedures for the control of cash, property, inventory management and equipment.
Ensure branches fully follow the company procedures and standards on maintenance requirement. Reports and follows up on preventive maintenance plans and activities.
To take charge of operational support & administrative management to enhance the business processes.
Facilitate coordination and communication between support functions including Finance, Marketing, Kitchen Management, Product Development, CK and Business Administrative, Quality Assurance, Training & Development, FMCG.
Establish and maintain an on-going communication platform/ system for reporting of operational objectives, changes and area concerns to all management levels.
To be responsible for restaurant/DM/OM administrative and reporting task.
To prepare weekly/monthly report and analysis relating to Operations performance & customer insights for management review and propose feasible action plans.
Liaison with Operations Manager. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
To follow up on non-compliances from QA audit, Chef Audit, Mystery shopper audit, customer feedback.
To review and approve restaurant purchase (Monthly ordering etc) according to Line of Authority.
To compile data and prepare Reports (Ops Meeting).
To review outlets’ Month-end Closing Stock report & submit to Account Department
To conduct Month-end Stock audit at assigned outlets.
To review outlets’ Monthly Stock Loss
To review outlets’ Monthly Staff Meal Record
To help review and approved outlets’ Weekly Schedule
To coordinate for outlets’ Special Purchase Request
To oversee and follow up outlets’ Monthly Order (CK)/ Uniform Order
Petty Cash Approval & Submission to Account Department
Staff Transfer Form issuance
To review Outlet Attendance Records in Infotech (mid/month end)
To help Data & Information collection and compilation
Infotech schedule input (restaurant level)

Other Responsibilities

To spearhead and coordinate for all related activities for new outlet opening/closure/relocation/renovation.
To join other cross-department meeting/task force
To coordinate and manage restaurant Proof of Concept
To copy pen drive for music (restaurant)
To set up call bell
To review and verify outlet’s Printer locations with Kitchen Management Department
To assist to finalize table layout with outlet team
To help arrange accommodation/ hotel booking /company car registration
To be the Meeting minutes taker
Assist and participate in any other given tasks and activities as requested from time to time by superior.
Undertaking other ad-hoc tasks as may be required from time to time by the management.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Established in 2005, our vision for Tea Garden is to build a legacy of Malaysian food culture that brings back memories and satisfaction to everyone in the world. We fulfil our vision by promoting authentic Malaysian culture through our distinctive cuisine made from fresh, quality ingredients.

We believe good food brings people together. Our Malaysian cuisine plays an important role in breaking the barriers of language, race, and all walks of life by embracing the multicultural flavours of Malaysia. Each dish is made to nourish the soul and body and make our customers feel loved.

Our founder, Mr. Tan Chek Kiang has almost 40 years of experience in the Food & Beverage business. He has accumulated invaluable experiences from working at Chinese seafood restaurants, and traditional coffee shops, and now helms the reins at the company. Our Executive Chef, Mr. Yap Teck Peng, has close to 50 years of experience in the Food and beverage industry in Malaysia, Singapore, Switzerland and New Zealand. Both Mr. Tan and Mr. Yap believe that serving fresh, quality and authentic Malaysian delicacies comes from the heart to ensure that our customers enjoy the best taste of Malaysia.

Managed by a team of passionate individuals devoted to preserving and promoting Malaysian cuisine, our chain of restaurants has since expanded locally as well as globally; bringing delicious and quality cuisine for the enjoyment of our customers.

'Great Taste with Story'