Operation Support Executive (Financial Service)

Doo Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An innovative financial services group is seeking motivated individuals to join their expanding team. In this dynamic role, you'll engage with clients, providing exceptional support and resolving inquiries. Embrace the opportunity to work alongside industry-leading professionals in a collaborative environment that values growth and creativity. This role offers competitive benefits, including a 13th-month salary and performance bonuses, ensuring your contributions are recognized and rewarded. If you're ready to make an impact in the financial world, this is the perfect opportunity for you!

Benefits

Medical Benefits

Dental Benefits

Optical Benefits

Wellness Benefits

13th-month Salary

Performance Bonus

Quarterly Employee Recognition Awards

Smart Pantry Access

Weekly Tea Break/Lucky Draw

Qualifications

• Proven experience in customer service, preferably in call center or trading.
• Familiarity with online trading platforms and financial markets is advantageous.

Responsibilities

• Provide comprehensive support to clients via phone, email, and live chat.
• Resolve customer complaints and technical issues promptly and professionally.

Skills

Customer Service

Problem Solving

Communication Skills

Bilingual (English and Mandarin)

Education

Degree or above

Tools

Customer Service Tools

Job description

Add expected salary to your profile for insights.

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

1. Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
2. Manage the resolution process for customers relating to data and applications for a particular product/s and get in touch with the relevant team in Doo Group.
3. Actively perform consultation works for customers/clients, to handle first priority and important inquiries, addressing any technical or operational issues that they encountered, maintain accurate customer records and documentation.
4. Familiarize and proficiently use various customer service tools, refine the customer service workspace, and improve customer service efficiency.
5. Resolve customer/clients’ complaints, issues and disputes promptly and professionally, escalating complex cases as necessary.
6. Work closely with internal teams and the respective departments to address customer/clients’ inquiries, resolve technical issues.
7. Contribute to the development of customer service processes, knowledge bases, and training materials.

What we’re looking for:

• Degree or above in the relevant qualifications.
• Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Good command in BOTH English and Mandarin (as needed to support mandarin speaking customers).
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
• Fresh graduates are welcome to apply.

What we offer/What's in it for you:

• Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
• We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
• We appreciate your contributions with a 13th-month salary and performance bonus.
• We reward our best employees with quarterly employee recognition awards in USD.
• Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!

Discover your potential with Doo Group. Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Support Executive?
• How many years' experience do you have as a Customer Support Executive?
• Which of the following languages are you fluent in?
• Are you available for shift work?

Doo Group, founded in 2014 and headquartered in Singapore, is a global financial services group with a core focus on FinTech. The company operates through six key business lines: Brokerage, Wealth Management, Payment Exchange, FinTech, Financial Education, and Health Care. Doo Group offers comprehensive services and innovative solutions worldwide and regulated by prominent global financial authorities such as the US SEC, US FINRA, UK FCA, AU ASIC, HK SFC, and others. The group's diverse regulatory oversight reflects its commitment to compliance and quality financial services, as it embarks on a journey to explore a better future.

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