Operation Supervisor - Pasir Gudang, Johor

Gulf Agency Company; Masai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading logistics and shipping provider in Johor is seeking a qualified individual to oversee customs operations and manage documentation for logistics activities. This role requires strong communication skills in both English and Bahasa Malaysia, with a minimum of 3 years experience in customs operations. The successful candidate will coordinate between internal teams and government authorities to ensure compliance and efficient operations.

Qualifications

• Minimum 3 years experience in a similar position.
• Knowledge of OGA and port regulations.
• Proficient in computer skills.

Responsibilities

• Overseeing operation teams and providing support.
• Coordinating logistics activities.
• Supervising customs documentation and compliance.
• Building relationships with authorities.

Skills

Strong knowledge of import/export customs

Communication in English

Communication in Bahasa Malaysia

Proficiency in Microsoft Office

Education

Diploma / Degree in Logistics, Transportation, or related field

Tools

DagangNet System

SMK system

Job description

• On-site
• Logistics

Overseeing the Johor operation teams and providing support to operation teams in other branches in world’s largest independent shipping, logistics and marine services provider.

Main Work Location: Johor Bahru branches, authority offices and on-site operations.

The primary role involves supervising the operation team and overseeing all operational activities pertaining to Customs Regulatory, Permits & Licenses with aim of delivering exceptional service. This includes timely, cost-effective, and accurate application processes with various government agencies. Responsibilities include efficiently coordinating all logistics activities, engaging with the internal team, branches, and customers (both local and overseas) to provide prompt advice and information, as well as skillfully managing and resolving any issues or complaints.

Job Description

1. To responsible for overseeing all aspects of all operational matters permit and license include managing the operation team, ensuring the accuracy of customs declarations and adherence to procedures

Accountable for the accurate and timely preparation and processing of all customs documentation, permits, and licenses

Required to stay up to date with market information regarding new government procedures and regulations and effectively communicating this information to customers and colleagues

Efficiently coordinate all operational and documentation requirements, ensuring that operational team perform their duties effectively and economically

To ensure that the team does not incur any penalties from the authorities.

Required in supporting the team with customs declaration and clearance tasks

Attending customer inquiries related to customs matters.

Providing advice on customs or authorities’ procedure and HS Codes as needed.

Responsible for overseeing and managing all pending, unsettled, or incomplete customs forms across all branches.

Proactively build and maintain strong working relationships with relevant authorities, especially Customs, to facilitate smoother clearance processes, stay informed of procedural updates, and enhance collaboration on regulatory matters.

Train and mentor staff in customs procedures and regulatory updates

2. Prepare reports and documents for Customs and other authorities

Provide backup support or cover staff duties when a team member is on leave.

Ensure all relevant customs and authorities’ documents are scanned and sent to HQ or related branches.

Prepare required reports, such as declaration data reports, customs duty reports, or letters, as needed by the internal team, authorities, or customer-ensuring accuracy, timely submission, and compliance with all relevant procedures and regulations.

Conduct audits and reviews to ensure document and process compliance

Assist in developing and maintaining SOPs for customs and trade compliance operations

3. Promptly escalate any/all operational issues to manager and where possible try to proactively resolve operational issues

Troubleshooting and resolving issues within 24 hours to ensure prompt resolution.

Proactively update and inform the respective team about any queries or disputes from customs or other government agencies through various communication channels such as emails, calls, SMS, or WhatsApp.

4. To grow the Logistics Department

Assist in developing new business opportunities to find new client

Collaborate with internal departments and external stakeholders to streamline processes

5. Contactable at all times

To be available as and when required

6. OTHERS

Carry out all additional task and assignment as directed by manager HOD, and the Management team.

Job requirements

• Diploma / Degree in Logistics, Transportation, Supply Chain Management, Maritime

Management or a related field with

• Minimum 3 years experience in similar position.

• Strong knowledge of import/export customs, OGA, and port regulations and procedures.

• Good English & Bahasa Malaysia communication skills (both written & spoken)
• Proficient in computer skills, including Microsoft Office (Word, Excel, PowerPoint), DagangNet System, and SMK system.

or

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Phone number * Malaysia

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