Operation Supervisor

Sip & Swing Lounge; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading lounge in Kuala Lumpur is hiring an operations manager to oversee daily operations and implementation of SOPs. The role requires a diploma and experience in F&B or hospitality, with leadership and problem-solving skills being essential. Join a passionate team committed to delivering excellence and enjoy career progression opportunities, comprehensive training, and staff meals during shifts.

Benefits

Staff Meal

Training Provided

Qualifications

• Proven experience in F&B or hospitality operations.
• Able to speak in English and Mandarin.
• Understanding of SOP development and enforcement.

Responsibilities

• Oversee daily lounge operations and service flow.
• Advise and implement operational SOPs.
• Monitor service quality and customer satisfaction.

Skills

Leadership

Communication

Problem-solving

Analytical Thinking

Organization

Attention to Detail

Education

Diploma

Job description

Fewer than 20 applicants. You still have a chance!

• Proven experience in F&B or hospitality operations.
• Able to speak in English and Mandarin
• Candidates must possess at least Diploma
• Strong understanding of SOP development and enforcement.
• Experience supervising lounge/bar operations is a bonus.
• Detail-oriented, organized, and proactive in problem-solving.
• Oversee daily lounge operations and service flow.
• Advise and implement operational SOPs to maintain consistency and excellence.
• Coordinate shift schedules and manage staff deployment.
• Monitor service quality, floor hygiene, and customer satisfaction.
• Work closely with all departments for seamless back-end and front-end operations.
• Career progression opportunities within the lounge
• Hands-on experience managing luxury lounge operations
• Staff training and development support
• Opportunity to work closely with a passionate and growing team
• Staff meals provided during shift

Additional Benefits

• Staff Meal
• Training Provided

Leadership Communication Problem-solving Analytical Thinking Organization Attention to Detail

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