OPERATION MANAGER/EXECUTIVE (HAULAGE)

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Responsibilities

1. Coordinating transportation providers to ensure prompt and proper movement of shipments.
2. Responding to customer inquiries and referring clients to the proper channels.
3. Reviewing purchase orders and shipping documents to ensure accuracy.
4. Making special shipping arrangements as necessary.
5. Tracking and fixing shipping errors.
6. Managing distribution and shipment budgets.
7. Ensuring that the quality of all services provided meets the required standards.
8. Developing processes that make the supply chain more efficient and organized.
9. Coordinating and monitoring supply chain operations.
10. Ensuring premises, assets and communication ways are used effectively.
11. Utilizing logistics IT to optimize procedures.
12. Recruiting and coordinating logistics staff (e.g. truck drivers) according to availabilities and requirements.
13. Supervising orders and arranging stocking of raw materials and equipment to ensure they meet needs.
14. Communicating with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
15. Planning and tracking the shipment of final products according to customer requirements.
16. Keeping logs and records of warehouse stock, executed orders etc.
17. Driving customer engagement, satisfaction, retention and reactivation in close cooperation with Operation Team.
18. Responding promptly to customer inquiries related to shipping, tracking, delivery status, documentation, and customs.
19. Tracking and monitoring the status of shipments and providing regular updates to customers regarding the status of their orders.
20. Resolving shipment delays, customs hold-ups, damaged goods, lost shipments, billing discrepancies or any other issues that may arise to ensure customer satisfaction.
21. Processing and managing import and export orders, ensuring accurate documentation and timely dispatch of goods.
22. Coordinating with vendors, oversea agents, and shipping carriers/airlines to schedule shipments and confirm delivery timelines.
23. Preparing and reviewing all required documentation for international/local shipments, including invoices, packing lists, bills of lading, certificates of origin, and customs declarations.
24. Ensuring compliance with import/export regulations, including tariff classifications, duties, and taxes.
25. Keeping updated on changes to international trade regulations and customs procedures.
26. Participating in meetings and discussions related to customer feedback, service improvements, and process optimization.
27. Monitoring closely the progress of work orders from place booking to release booking and keeping the customers informed regularly.
28. Setting up meetings with customers to understand better customer needs to negotiate rate and services.
29. Maintaining good relationships with existing customers.
30. Responding promptly to customer's inquiries and concerns.
31. Identifying and following up new business/market opportunities.
32. Handling complaints from customers, providing appropriate solutions and alternatives promptly and following up to ensure resolution.
33. Preparing monthly reports or any other ad-hoc reports upon request.
34. Performing any ad-hoc duties as assigned or required from time to time.

Requirements

1. Candidate must possess at least Primary/Secondary School/SPM/'O' level, Diploma/Advanced/Higher/Graduate Diploma in Logistic/ Transportation or equivalent.
2. Required language(s): Mandarin as most spoken dialect, English, Bahasa Malaysia and other languages will be added advantage.
3. Good MS.Office (MS.Excel, MS.Word, MS.PowerPoint).
4. At least 3 Years of working experience in the related field is required for this position.
5. Good communication skills (written and oral).
6. Strong team player, disciplined and punctual.
7. Knowledge of International trade terms & business.
8. Experience in dealing with customs, shipping & port.

Only shortlisted candidates will be noticed.

How do your skills match this job?

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How many years' experience do you have as an operations manager?
• Have you worked in a role which requires a sound understanding of ISO 9001?
• How many years' experience do you have in the logistics, freight & delivery services industry?
• Are you available for shift work?
• How much notice are you required to give your current employer?

Megah Transport is a dedicated and established company that provides transportation and container haulage from Penang, Taiping, Ipoh and Port Klang.

About Us

Megah Transport Sdn Bhd (“Megah”) (formerly known as Melewar Transport Sdn Bhd) is a limited liability company, incorporated on 26 August 1975 and domiciled in Malaysia.

We are a fast-growing logistics company seeking highly-driven candidates who are keen to pursue a rewarding career in the Transport & Logistics Industry.