Operation Executive for STR products

Always Marketing Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A marketing firm in Malaysia is looking for a professional to ensure operations efficiency and effectiveness. The role includes setting up SOPs, training new team members, and conducting performance updates. Candidates should be prepared to co-ordinate with clients and manage reports accurately. This position is key to identifying in-outlet opportunities and handling ad-hoc requests.

Responsibilities

• Ensure operations efficiency & effectiveness.
• Set-up and update SOPs.
• Co-ordinate with both internal and external customers.
• Conduct monthly brief jointly with Client.
• Train & coach newbies & weak performers.
• Monthly updates on team performance / KPI achievement.
• Identify in-outlets opportunities, solve escalated issues & propose plans.
• Review of journey plan.
• POSMs distribution.
• Reports analysis & cross checking on reports accuracy.
• Support Client's team report when required.
• Manage ad-hoc request and manpower allocation.

Job description

Role Duties and Responsibilities:
Summary of Principal Job Responsibility & Specific Role Duties and Responsibilities:

• Ensure operations efficiency & effectiveness.
• Set-up and update SOPs.
• Co-ordinate with both internal and external customers.
• Conduct monthly brief jointly with Client.
• Train & coach newbies & weak performers.
• Monthly updates on team performance / KPI achievement.
• Identify in-outlets opportunities, solve escalated issues & propose plans.
• Review of journey plan.
• POSMs distribution.
• Reports analysis & cross checking on reports accuracy.
• Support Client's team report when required (based on mutual agreement).
• Manage ad-hoc request and manpower allocation.