Operation Executive

Apt Professional Team; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading company in the beauty industry as a Full-Time Operations Executive based in Selangor and Kuala Lumpur. This role involves overseeing retail operations, ensuring compliance, and enhancing customer service. The company provides potential growth into leadership, alongside competitive benefits.

Benefits

Hair and beauty allowances

Performance rewards

Profit sharing

Training

Bonuses

Commissions

Staff discounts

Qualifications

• At least 1 year in outlet or retail operations.
• Strong interest in retail management encouraged for fresh graduates.
• Fluency in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Overseeing daily retail operations including sales and staffing.
• Conducting outlet audits and ensuring compliance.
• Addressing customer feedback and report maintenance issues.

Skills

Communication skills

Interpersonal skills

Education

Diploma or Degree in Business Administration

Diploma or Degree in Retail Management

Job description

APT Professional Team Sdn. Bhd Hiring! Full Time Operation Executive in Selangor, Kuala Lumpur

Join us at APT Professional Team Sdn. Bhd as a Full-Time Operations Executive in the beauty industry, based in Selangor and Kuala Lumpur. Earn up to MYR 4,500.

We are looking for candidates who:

• Can speak English, Bahasa Malaysia, and Mandarin.
• Hold a Diploma or Degree in Business Administration, Retail Management, or a related field.
• Have at least 1 year of experience in outlet or retail operations. Fresh graduates with a strong interest in retail management are encouraged to apply.
• Possess strong communication and interpersonal skills.
• Are responsible, self-motivated, and capable of working independently or as part of a team.

Role Overview: Operations Executive for Salon & Retail Operations within the Beauty Industry. We offer training and mentorship to help you grow from a team member to a leadership role within 6 to 12 months.

Key Responsibilities include:

• Conducting outlet walk-throughs and ensuring SOP compliance.
• Overseeing daily retail operations including sales, customer service, staffing, and administration.
• Verifying marketing promotions, product launches, and display accuracy.
• Leading outlet meetings covering sales, P&L, audits, customer feedback, staff progress, and marketing campaigns.

Operational Audit & Compliance:

• Performing cash audits, reconciling sales, bank amounts, and voids.
• Reviewing inventory control and ensuring accurate weekly stock takes.

Customer Service & Maintenance:

• Addressing customer feedback and store issues.
• Monitoring staff behavior and professionalism.
• Reporting maintenance issues.

Planning & Performance Analysis:

• Identifying factors affecting outlet performance.
• Optimizing workflows and managing deadlines.
• Conducting staff evaluations and providing feedback for improvement.

Work Schedule & Benefits:

• 5-day workweek with off days on weekdays or one day off on weekends.
• Hair and beauty allowances, performance rewards, profit sharing, training, bonuses, commissions, staff discounts, and allowances.

Additional Notes:

• Never share bank or credit card details when applying.
• Avoid transferring money or completing unrelated online surveys. Report suspicious job ads.