Operation Executive

HIwork; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic company in Kuala Lumpur is seeking an Operations Executive to manage product information and enhance collaboration across teams. The role involves creating documents, analyzing customer feedback, and improving business processes. Candidates should have experience in HR and be fluent in both Mandarin and English. This position offers a pathway for growth within the company as it expands its presence in the Asia-Pacific region.

Benefits

EPF, Socso, and medical insurance

Transportation subsidies

Commercial insurance

Annual bonuses

Team building activities

Holiday gifts

Qualifications

• 1-3 years of experience in process management or HR.
• Fluent in Mandarin and English.
• Experience in EOR or Payroll preferred.

Responsibilities

• Prepare and maintain product documentation and templates.
• Handle product-level issues and provide structured responses.
• Assist in organizing business process diagrams.

Skills

Logical thinking

Structured expression

Bilingual content writing

Data management

Tools

Word

Excel

PPT

Job description

Business product information management and process collaboration

Responsible for the preparation, update and maintenance of product description documents, standard material templates, FAQ content and other materials for global employment products (EOR/Payroll);

As a product collaboration interface, responsible for handling product-level issues in daily operations of sales, customer success and other teams, and providing structured responses and document support;

Connecting internal and external business processes, promoting the unified sorting of common problems, standard operations, and service boundaries, reducing repeated communication and content deviations;

Assisting product managers in organizing business process diagrams and responsibility boundary diagrams to improve cross-departmental understanding efficiency.

Collaboration support and product expression optimization

Assisting product managers in organizing and outputting product iteration plans, and participating in internal material planning and expression optimization;

Connecting sales, customer success, and delivery teams, handling product-side information flow, problem feedback, and standard speech convergence;

Assisting in building a standardized template library (such as contract terms comparison table, service module combination proposal, etc.).

Decision support and content analysis

Collect customer feedback and common problems on the front line, and provide structured sorting and improvement suggestions in combination with product positioning;

Participate in product research on specific topics, assist the person in charge to promote demand summary, competitive product analysis or material archiving;

As a "document hub", build a closed loop of product operation information flow.

Job requirements

Have work experience in Chinese companies, 1-3 years of process management, human resources, operation support, and pre-sales support related experience

Strong logical thinking and structured expression ability, able to abstract complex information into reusable documents or materials;

Fluent mandarin and English working languages, good at bilingual content writing and data management;

Proficient in using Word/Excel/PPT and other collaborative tools;

Familiar with the human resources industry, those who have worked in EOR, Payroll, human resources services, BPO and other industries are preferred.

We provide

Sufficient basic security: EPF, Socso and medical insurance

Generous employee benefits: transportation subsidies, commercial insurance, annual bonuses (Bonus), irregular team building, holiday gifts.

Career development opportunities: The business is currently in the early stages and has broad room for future development; there will be development opportunities in Singapore, China, Japan, South Korea and other places in the future.

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Operations Executive? Which of the following languages are you fluent in? How many years' experience do you have in Human Resources (HR)?

What can I earn as an Operations Executive