Operation Executive

Life Care Diagnostic Medical Centre; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading medical facility in Kuala Lumpur is seeking an Operations Executive to manage medical check-ups and provide excellent customer service. The role involves coordinating with various departments to ensure smooth operations and maintaining high standards of patient care. Candidates should have a healthcare-related diploma or degree and strong communication skills in English, Malay, and Mandarin.

Qualifications

• Diploma or Bachelor’s Degree in healthcare or health sciences-related field.
• Previous experience in the healthcare industry is an advantage.
• Proficient in English, Malay, and Mandarin.

Responsibilities

• Manage and coordinate the end-to-end medical check-up process for customers.
• Assist in or conduct screening assessments and tests as required.
• Deliver a high standard of customer service to ensure a positive customer experience.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Education

Diploma or Bachelor’s Degree in healthcare or health sciences-related field

Tools

Microsoft Office

Job description

Manage and coordinate the end-to-end medical check-up process for customers.

Prepare customers for relevant medical tests or investigations, ensuring they are well-informed and comfortable.

Assist in or conduct screening assessments and tests as required.

Collaborate closely with Nursing, Imaging, Laboratory, Pharmacy, Sales & Marketing, and Specialist Clinics to ensure smooth operations.

Participate in Sales & Marketing Department activities, including promotional events and service awareness campaigns.

Deliver a high standard of customer service to ensure a positive customer experience.

Greet and assist customers upon arrival and departure from the premises.

Prepare required equipment and assist or chaperone doctors during medical examinations and procedures.

Ensure accurate completion of relevant forms, including laboratory and charge forms, based on doctors' orders.

Observe and report any patient behavior, complaints, or symptoms to medical staff promptly.

Maintain confidentiality and security of all patient records and sensitive information.

Support the maintenance of cleanliness and hygiene within the clinic and ensure equipment is properly sanitized.

Assist staff nurses in conducting inventory checks and stock counts.

Perform administrative duties such as patient data entry, filing, and documentation.

Job Requirements:

Minimum Diploma or Bachelor’s Degree, preferably in a healthcare or health sciences-related field.

Previous experience in the healthcare industry is an advantage, but not mandatory.

Able to work 5.5 days per week, following clinic operating hours.

Strong customer service orientation with a pleasant and professional demeanor.

Excellent interpersonal and communication skills.

Proficient in English, Malay, and Mandarin (to liaise effectively with Mandarin-speaking clients and stakeholders).

Computer literate, with basic proficiency in Microsoft Office and data entry systems.

Fresh graduates are welcome to apply.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Operations Executive?

Life Care Diagnostic Medical Centre is a medical facility established since 2005, located in Bangsar South, Kuala Lumpur and we provide health screening services with the aim of improving health outcomes for patients based on our wellness philosophy of early diagnosis, pre-symptomatic diseases detection and disease prevention.

We provide the following health solutions:

MEDICAL CHECK-UP

The comprehensive Medical Check Up service provides same day reports with Dietitian and Doctor consultation and collection of your medical report

MEDICAL AND SURGICAL SPECIALIST SERVICES

Life Care offers a wide range of highly skilled personalized medical and surgical specialty care dedicated to the treatment of a full spectrum of injuries, illnesses and disorders. We offer consultancy services in more than 20 specialized and sub-specialized medical fields, including dedicated operating theaters for day-care surgery.

DIAGNOSTIC IMAGING FACILITIES

We offer modern diagnostic imaging services to provide the physician with more information about your condition by generating images of the inside of your body. With our team of highly educated and experienced radiologist and technologist, you can rest assured of the most accurate and prompt diagnosis. Our imaging facility is equipped by GE Healthcare, a leading provider of medical imaging technologies. We provide the specialized imaging services to diagnose and evaluate a broad range of diseases, disorders and injuries using general radiography, ultrasound, CT Scan, MRI, Bone densitometry and mammography.

LABORATORY FACILITIES

Our Clinical laboratory services which include Clinical Chemistry, Immunoassay, Hematology, Serology and Urinalysis which uses advance analyzers with automated workflow series for efficiency, top-quality testing, reliability and rapid turnaround time. The analyzers are provided by Roche Diagnostic, Abbot Diagnostic and Hitachi High Technologies Corporation, Japan and the USA, and they complied to International Electrotechnical Commission (IEC) Standard, which fulfill requirements of ISO/IEC 17043.

Life Care provides a comprehensive and integrated health screening experience that caters to the needs of different individuals with multiple optional health goals flexibility.

Life Care Diagnostic Medical Centre is a medical facility established since 2005, located in Bangsar South, Kuala Lumpur and we provide health screening services with the aim of improving health outcomes for patients based on our wellness philosophy of early diagnosis, pre-symptomatic diseases detection and disease prevention.

We provide the following health solutions:

MEDICAL CHECK-UP

The comprehensive Medical Check Up service provides same day reports with Dietitian and Doctor consultation and collection of your medical report

MEDICAL AND SURGICAL SPECIALIST SERVICES

Life Care offers a wide range of highly skilled personalized medical and surgical specialty care dedicated to the treatment of a full spectrum of injuries, illnesses and disorders. We offer consultancy services in more than 20 specialized and sub-specialized medical fields, including dedicated operating theaters for day-care surgery.

DIAGNOSTIC IMAGING FACILITIES

We offer modern diagnostic imaging services to provide the physician with more information about your condition by generating images of the inside of your body. With our team of highly educated and experienced radiologist and technologist, you can rest assured of the most accurate and prompt diagnosis. Our imaging facility is equipped by GE Healthcare, a leading provider of medical imaging technologies. We provide the specialized imaging services to diagnose and evaluate a broad range of diseases, disorders and injuries using general radiography, ultrasound, CT Scan, MRI, Bone densitometry and mammography.

LABORATORY FACILITIES

Our Clinical laboratory services which include Clinical Chemistry, Immunoassay, Hematology, Serology and Urinalysis which uses advance analyzers with automated workflow series for efficiency, top-quality testing, reliability and rapid turnaround time. The analyzers are provided by Roche Diagnostic, Abbot Diagnostic and Hitachi High Technologies Corporation, Japan and the USA, and they complied to International Electrotechnical Commission (IEC) Standard, which fulfill requirements of ISO/IEC 17043.

Life Care provides a comprehensive and integrated health screening experience that caters to the needs of different individuals with multiple optional health goals flexibility.

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What can I earn as an Operations Executive