Operation Executive

Webuy Travel (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a dynamic travel platform as an Operations Executive. You will be responsible for booking travel arrangements, liaising with customers, and providing operational support in a fast-paced environment. If you have a passion for customer satisfaction and travel, apply now!

Benefits

EPF/SOCSO benefits

Employee discounts on company products/services

Unlimited pantry food supply

Company trips and activities

Casual wear dress code

Nearby public transportation

Qualifications

• 1-2 years experience in tour operations or travel-related field preferred.
• Strong problem-solving and communication skills.
• Knowledge of Malaysian travel destinations and products.

Responsibilities

• Provide information regarding travel arrangements and reservations.
• Make and confirm reservations for travel and accommodations.
• Assist customers with travel documentation and check-in procedures.

Skills

Problem-solving

Decision-making

Communication

Interpersonal skills

Customer-centric approach

Education

1-2 years of experience in tour operations or related field

Tools

Travel booking systems

Job description

Fewer than 40 applicants. You still have a chance!

What we're looking for

• Preferred 1-2 years of experience in tour operations or a related field in the travel industry. Fresh graduates are welcome to apply for this role.
• Strong problem-solving and decision-making skills with the ability to work under pressure.
• Excellent communication and interpersonal skills to liaise with customers, suppliers, and colleagues.
• Proficient in using relevant travel booking and operational systems is a plus.
• Thorough knowledge of travel destinations, products, and services in Malaysia and the surrounding region.
• A team player with a customer-centric approach and a passion for the tourism industry.
• Working hours: 10am - 7pm with 2 fixed off days (Tues-Wed) on weekdays/weekends.

If you are a proactive and results-oriented individual with a passion for operations and customer satisfaction, we encourage you to apply. Join us and be part of a team that values innovation, collaboration, and excellence. Apply now and take the next step in your career as an Operations Executive!

About Us

Webuy Global Ltd. (Nasdaq: WBUY) is a fast-growing, AI-powered e-commerce and travel platform in Southeast Asia. Recently relisted on Nasdaq (May 2025), we achieved over US$2.6 million in Q1 travel bookings and are expanding rapidly across the region.

• Provide travel consultants/relevant departments with information regarding travel destinations, itinerary arrangements, travel and accommodation reservations, and passenger check-in and departure procedures.
• Obtain information about the availability, cost, and convenience of different transport and accommodation options, and advise customers on travel arrangements.
• Provide information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, along with maps and brochures.
• Make and confirm reservations for travel, tours, and accommodation.
• Issue tickets, boarding passes, and vouchers.
• Assist customers in obtaining necessary travel documents such as visas.
• Verify travel documentation and register passengers and luggage at check-in and departure.
• Prepare bills and receive payments.
• EPF/SOCSO benefits.
• Office located at Q Sentral, easily accessible by public transport (MRT/LRT).
• Company trips and activities.
• Casual wear dress code.
• Employee discounts on company products/services.
• Optical claim benefits.
• Unlimited pantry food supply.
• Nearby public transportation.

Important Notices

Attention to detail and problem-solving skills are essential.

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