Operation Executive

I Can Read; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading English enrichment brand in Malaysia is seeking an Operations Executive to oversee and implement standard operating procedures for their centers. Candidates should possess a Bachelor's degree and have a minimum of 3 years of experience in operations. You will work closely with teams to ensure effective training and support for new staff while also managing logistics and fulfilling enrollment targets. Join a dynamic team focused on providing high-quality English literacy education for children.

Benefits

Training Provided

Mobile allowance

EPF & SOCSO

Medical and Dental Benefits

Performance Bonus

Staff discount for I Can Read lessons

Qualifications

• Min Bachelor's degree and above.
• Min 3 years prior experience in operations environment.

Responsibilities

• Implement and rollout SOPs and policies.
• Train new center staff and license owners.
• Achieve enrollment and retention targets.

Skills

Proficiency in MS Office

Customer Service

Education

Bachelor’s degree

Job description

I Can Read headquartered is in Singapore and is the leading English Enrichment brand for children in the region. We have had over 300,000 success stories in more than 200centres, spanning 15 countries and cities. I Can Read focuses on reading, but also provides students with the key Writing and Speaking skills they need to be successful in Primary School.

Experience and qualifications:
- Min Bachelor’s degree and above
- Proficiency in MS Office
- Min 3 years prior Experience in Operations Environment

Working hours:
- Tuesday to Friday from 10 am to 7:00 pm
- Saturday from 9 am to 6 pm

Workplace:

• I CAN READ (REGIONAL HEADQUARTERS)

Company benefits:

- Training Provided
- Mobile allowance
- EPF & SOCSO
- Medical and Dental Benefits
- Medical Leave up to 14 days
- Annual Leaves up to 14 days
- Performance Bonus
- Staff discount for I Can Read lessons

Job Description / Responsibilities:

Standard Operating Procedures and Policies

• Work with Singapore HQ team to implement (adapt where necessary) and rollout existing and new Standard Operating Procedures and Policies for the territory.
• Work with Country Manager to draft, communicate and implement new policies.
• Train new centre staff and license owners on how to operate an I Can Read Centre.
• Train and support new staff and franchise owners on the use of the Centre Operations System (Cenopsys).
• Provide guidance and address issues, questions and queries when they arise at I Can Read Centres.
• Work with Management to perform Centre Audits and assist with the set-up of new I Can Read Centres.
• To conduct Centre Audits in existing centres as and when necessary.

Logistics

• Setting up fulfilment orders and delivery cycles for I Can Read produced resources within the territory and ensuring that items delivered are billed on time.
• Work with Singapore HQ team to set up the most cost-effective I Can Read resource fulfilment strategy for the territory which may include:
  • Setting up fulfilment hub in the territory where justified.
  • Qualifying local vendors to produce and supply I Can Read Centres within the territory at the best price/quality mix.
  • Sourcing for the most cost-effective delivery mediums.
• Achieve the monthly/annual student enrolment and retention targets which are set by the management
• Work closely with centre executive to be on track to meet with overall centre sales targets (new enrolment and retention)
• To join centre executive on weekly meetings with teachers to discuss assessment volume updates and enrolment progress versus target as well as retention updates and any actions needed to reverse withdrawals.
• Schedule & lead weekly meetings with centre executive & Teachers to understand the student’s progress, assessment marking as well as promotion of students.

Marketing

• Support centre marketing events and support the HQ marketing department to plan and run events
• Part of the team for special events, road shows and exhibitions for brand building and lead generation

HR / Finance

• Organize and propose any changes to the centre operation manual guide, in the areas of sales, customer service and centre operations management
• Propose any areas of improvement / development for the Customer Service Executive and/or Teachers
• Handle problems or grievances in the centre
• Establish key performance indicators for Customer Service
• Ensuring full set of Monthly finance reporting by centre is submitted and consolidated on the 8th of every month
• Petty Cash & Utilities bills is consolidated and submitted to finance for reimbursement.

Office Administration and Communication

• Advice and coach office administrative tasks for all ICR centres within Malaysia.
• Responding to enquiries/complaints/feedback directed to Malaysia HQ through various channels including phone call, email, website enquiry and social media etc.
• Working closely and to support Centre Representative from time to time.
• Escalate issues to Management for timely response.
• Support Online class management and support centres schedule changes from time to time.
• Ensuring Centre set up during festive celebration and occasions
• Support Country Manager in any other day-to-day administrative work.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Operations Executive? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience? Which of the following languages are you fluent in? How would you rate your English language skills?

I Can Read Asia is expanding into Malaysia and we are seeking suitable candidates who are young at heart, passionate, and ambitious to join our team.

I CAN READ was founded in 2000 by Educational Psychologists Antony Earnshaw and Annabel Seargeant. The duo developed the system based on 15 years of researching how children learn to read and in particular, how to address the problems faced by children with reading difficulties.

We offer a full range of English Literacy courses for students aged 2.5 - 12 years old. Through these scientifically designed courses, students develop their English linguistic abilities similar to the manner in which we learn our first language. This style of learning has proven to be highly effective and is one of the leading English learning systems in the world.

Through our unique pedagogy, we ensure that our students develop long-term excellence in all four skills of language – listening, speaking, reading, and writing.

We have over 300,000 success stories and over 200 centres in 15 markets, with a presence in Australia, Bangladesh, China, Hong Kong, Indonesia, India, Malaysia, Myanmar, Mongolia, Oman, Pakistan, Singapore, Thailand, UAE, and Vietnam.

I Can Read Asia is expanding into Malaysia and we are seeking suitable candidates who are young at heart, passionate, and ambitious to join our team.

I CAN READ was founded in 2000 by Educational Psychologists Antony Earnshaw and Annabel Seargeant. The duo developed the system based on 15 years of researching how children learn to read and in particular, how to address the problems faced by children with reading difficulties.

We offer a full range of English Literacy courses for students aged 2.5 - 12 years old. Through these scientifically designed courses, students develop their English linguistic abilities similar to the manner in which we learn our first language. This style of learning has proven to be highly effective and is one of the leading English learning systems in the world.

Through our unique pedagogy, we ensure that our students develop long-term excellence in all four skills of language – listening, speaking, reading, and writing.

We have over 300,000 success stories and over 200 centres in 15 markets, with a presence in Australia, Bangladesh, China, Hong Kong, Indonesia, India, Malaysia, Myanmar, Mongolia, Oman, Pakistan, Singapore, Thailand, UAE, and Vietnam.

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What can I earn as an Operations Executive