Operation Executive

Rapidz; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in fintech is looking for a dedicated customer service representative to provide support in Iskandar Puteri, Johor Bahru. The role involves assisting customers with payment issues and ensuring excellent service. Ideal candidates should have a diploma, experience in customer service, and strong English and Bahasa Malaysia communication skills.

Qualifications

• Minimum diploma or higher qualifications preferred.
• Previous experience in customer service, preferably in fintech or banking sectors.
• Ability to troubleshoot payment and card-related issues.

Responsibilities

• Assist cardholders facing issues with payment systems and provide timely support.
• Attend to partner inquiries regarding the payment gateway.
• Collaborate with internal teams to resolve complex customer issues.

Skills

Strong communication skills

Problem-solving skills

Detail-oriented

Education

Diploma or higher qualifications

Tools

CRM and ticketing systems

Job description

We are seeking dedicated and proactive individuals to join our team in Iskandar

Puteri, Johor Bahru. You will be the first point of contact for partners and customers

experiencing issues with our payment systems, ensuring seamless resolution and

excellent service.

Key Responsibilities

● Assist cardholders facing issues with our issued card, providing timely

support and troubleshooting.

● Attend to partner inquiries regarding our payment gateway, such as verifying

transaction details and reconciling with their systems.

● Handle customer service requests through multiple channels including email

and chat.

● Collaborate with internal teams to escalate and resolve complex issues.

● Provide clear, professional communication and follow-up to ensure customer

satisfaction.

● Contribute ideas to improve customer service processes and support tools.

Job Requirements

● Minimum diploma or higher qualifications preferred.

● Previous experience in customer service, preferably in fintech, payment

processing, or banking sectors is preferred.

● Strong communication skills in English and Bahasa Malaysia.

● Ability to troubleshoot payment and card-related issues effectively.

● Detail-oriented with strong problem-solving skills.

● Ability to work independently and as part of a team.

● Perform ad hoc duties as assigned.

● Experience in using CRM and ticketing systems will be an advantage.