Operation Executive

Nalagroups; Gelang Patah; On-site; MYR 100,000 - 150,000; Full time

Job summary

Nalagroups is seeking a Full-time Operation Executive in Gelang Patah, Johor, offering a dynamic role with responsibilities including daily operations, risk assessments, and customer engagement. Candidates must have at least 1 year of relevant experience and a background in financial services, alongside availability to work rotating shifts. This is an excellent opportunity to join a vibrant team and contribute to operational excellence.

Qualifications

• Minimum 1 year of relevant work experience required.
• Participate in training sessions and pass required tests.
• Adhere to internal policies and maintain confidentiality.

Responsibilities

• Complete daily operational tasks accurately and timely.
• Conduct risk assessments based on client profiles.
• Prepare reports and present findings.

Skills

Operational tasks

Risk assessment

KYC processes

Customer service

Education

Background in finance, banking or financial services

Job description

Nalagroups is hiring a Full-time Operation Executive in Gelang Patah, Johor. Apply now to be part of our team.

Job summary:

• Availability to work on the following days and shifts:
• Wednesday: Morning, Afternoon, Evening
• Thursday: Morning, Afternoon, Evening
• Friday: Morning, Afternoon, Evening
• Saturday: Morning, Afternoon, Evening
• Sunday: Morning, Afternoon, Evening

Minimum 1 year of relevant work experience required

Expected salary: RM2,500 - RM4,000 per month

Job ID: 37959

Job Title: Operation Assistant

Salary Range: RM3,000 – RM4,000

Working Hours: 8 am - 6 pm or 6 pm - 4 am (rotational shift, 2 days off per week)

Location: Iskandar Puteri, JB

Job Responsibilities:

1. Complete daily operational tasks such as registration, deposits, withdrawals, reporting, and other operational duties accurately and timely.
2. Perform end-to-end Know Your Customer (KYC) processes for new and existing clients, ensuring proper documentation.
3. Conduct risk assessments based on client profiles, location, and transaction patterns to identify and mitigate risks.
4. Assist in drafting, preparing, and implementing operational procedures, guidelines, and documents.
5. Notify relevant parties of operational policies, changes, or notices.
6. Support system setup according to established procedures.
7. Prepare reports and present findings as required.
8. Respond promptly to inquiries from departments and clients, providing timely resolutions.
9. Ensure secure storage of clients’ information and documents in compliance with regulations.
10. Coordinate with other teams on operational matters.
11. Assist finance in deposit and withdrawal reconciliation and follow up on discrepancies.
12. Cooperate with compliance and audit teams to provide required documentation.
13. Proactively prevent involvement in illegal activities and report concerns.
14. Record and handle customer complaints promptly.
15. Follow the assigned shift schedule and address issues with supervisors.

Knowledge and Qualifications:

1. Participate in relevant training sessions and pass required tests.
2. Have a background in finance, banking, financial services, or insurance.
3. Meet qualification requirements for the operational role as per regulations.
4. Adhere to internal policies, operational procedures, and regulatory standards.
5. Maintain confidentiality of company information.