Operation Assistant

Experian Asia Pacific; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading global data and technology company as an Operations Assistant. This role entails verifying consent documents crucial for credit report purchases, ensuring compliance, and managing client communications. Ideal for fresh graduates or those with minimal experience, this position offers a chance to grow within an award-winning employer focused on DEI and employee well-being.

Benefits

Work/life balance initiatives

Development and training opportunities

Diversity and inclusion programs

Qualifications

• Open to fresh graduates with up to 1 year experience in KYC or operations.
• Ensure all required information in documents is complete and error-free.
• Comfortable handling emails and communicating with clients accurately.

Responsibilities

• Perform consent document verification accurately.
• Manage external communications and ensure timely responses.
• Conduct audits of monitoring reports and follow-up on outstanding documents.

Skills

Attention to detail

Effective communication

Client handling

Education

Diploma or degree in a relevant field

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Role Summary:

We are looking for an Operations Assistant. You will perform audit checking of consent forms which are required for the purchase of credit reports and is a critical function of our business to ensure compliance. You will manage the adherence to stipulated turnaround times required for allocated segment and support process and system changes to improve efficiency and improve workflows.

What You'll Do

• Perform consent document verification with all the information required without error
• Handle external emails / client communications, ensuring accurate responses
• Follow-up with clients on rejected / outstanding consent documents promptly
• Conduct the audit of monitoring reports
• Any ad-hoc responsibilities requested by the line manager
  
  

Qualifications

More About You:

• Diploma or degree in a relevant field of study.
• Open for fresh graduate - 1 year of working experience in KYC/operation
• Verify documents and ensure all required information is complete and error-free.
• Comfortable handling emails and communicating with clients in a timely, respectful, and accurate manner.
  
  

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here