Operation and Support Engineer (f/m/d)

ng-voice GmbH; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading company in telecommunications is seeking a technical support specialist to ensure the continuous operation of their solutions. The role involves troubleshooting, incident management, and providing 24/7 support to clients. Ideal candidates will have strong Linux and networking skills, along with excellent communication abilities. Join a diverse team in a hybrid work culture that values experience and offers various employee benefits.

Benefits

Flexible work arrangements

Diverse team culture

Wellness and home office budget

Qualifications

• Experience with Linux machines (setup, admin, operation).
• Experience with networking infrastructure including routing, switching, firewalls, and load balancing.
• Excellent communication and customer handling skills.

Responsibilities

• Ensure continuous operation of the solution.
• Support clients’ tech teams 24/7 via online portal, phone, email, and chat.
• Manage incidents to resolve issues within SLA.

Skills

Linux

Networking infrastructure

Debugging and tracing

IMS

Communication

Customer handling

Fluency in English

Technical support

Job description

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions accessible for operators and enterprises aiming to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise strategies to grow our brand, attract new customers, and keep existing clients excited about our products.

The role can be located in Malaysia.

Tasks

What you’ll do:

• Ensure continuous operation of the solution.
• Support clients’ tech teams 24/7 via online portal, phone, email, and chat.
• Manage incidents to resolve issues within SLA, escalating when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on progress.
• Monitor deployed solutions consistently.
• Improve internal processes and KPIs continuously.

Requirements

Our ideal new colleague:

• Experience with Linux machines (setup, admin, operation).
• Experience with networking infrastructure including routing, switching, firewalls, and load balancing.
• Debugging and tracing skills (Wireshark).
• Experience with IMS.
• Excellent communication and customer handling skills.
• Fluency in English.
• Availability to work in rotating shifts.
• Experience supporting technical clients and teams.

Nice to have:

• Knowledge of signaling standards and protocols such as SIP and Diameter.
• Experience with Kubernetes administration.
• Experience with public clouds like AWS and GCP.
• Experience in mobile networks (EPC and 5G).

Benefits

Learn more about our culture and why you should join:

• Work-Life Balance is prioritized: Flexible work arrangements in a hybrid remote culture.
• We are committed to building a diverse team reflecting various backgrounds, perspectives, and skills in a traditionally not very diverse industry.
• Experience the culture of a fast-growing startup with the maturity of an enterprise.
• We value experience and knowledge over formal degrees.
• Entrepreneurial culture with flat hierarchies.
• Benefits include mobility, fitness, language classes, wellness, and home office budget for full-time employees.