Onsite Support Engineer

DXC Technology; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT services company is looking for an IT support professional to ensure exceptional customer service and support. The role involves troubleshooting issues related to operating systems and peripheral devices while working in a dynamic environment. Join DXC Technology to be part of a culture that drives innovation and values its employees.

Benefits

Competitive remuneration

Flexible leave options

Charitable volunteer days

Employee Assistance Program

Continual development resources

Qualifications

• Experience in end user support for at least one to two years.
• Fluent in English; Mandarin is an advantage.
• Strong knowledge in Microsoft Operating System and Office Suite.

Responsibilities

• Provide first class customer service and support in a timely manner.
• Troubleshoot and maintain Windows Operating Systems and applications.
• Coordinate with vendors and manage ticket queues.

Skills

Customer focus

Interpersonal skills

Telephony skills

Multitasking

Education

Diploma or Degree in IT / IS discipline or equivalent

Job description

Job Description:

About DXC Technology

DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems.

Our services across DXC’s Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack.

Responsibilities:

• Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations)
• Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc.
• Regional coordination with third party suppliers
• Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.
• Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
• Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations
• Maintenance of IT assets and keep proper documentation.
• Coordinate with vendors for external support and repair
• Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
• Meets established Service Level Agreements (SLAs) guidelines

Requirement

• Diploma or Degree in IT / IS discipline or equivalent
• Fluent English, Mandarin speaking will be added advantage
• At least one to two years’ experience in end user support
• Fresh graduates are acceptable
• Very good support knowledge in Microsoft Operation System
• Very good support knowledge in MS Windows OS and Office suite of product
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
• Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
• Process oriented
• Able to perform in fast moving and demanding environment
• Able to multitasking
• Team player who is self-motivated, self-disciplined and initiative

Working Hours – Monday to Friday, 10AM – 7PM

Work Location – KL Sentral or Sunway Velocity 2 tower

Our culture and benefits:DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.