Onsite Project Moderator - Kuala Lumpur, Malaysia

TransPerfect; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

TransPerfect's DataForce is seeking an Onsite Project Moderator to assist with a data collection project in Kuala Lumpur. This role requires idiomatic fluency in Malay and involves moderating sessions, troubleshooting technology, and interacting with participants. Candidates must possess excellent communication skills, be detail-oriented, and adaptable to changing scenarios.

Qualifications

• Idiomatic fluency in Malay and advanced English language skills.
• Strong technical skills, especially with iOS and MacOS.
• Experience in moderation, facilitation or similar roles preferred.

Responsibilities

• Moderate user sessions and communicate updates with the production team.
• Interact with participants to guide them through data collection.
• Capture data and achieve the targeted daily goal.

Skills

Communication

Detail-oriented

Problem-solving

Technical Skills (iOS and MacOS)

Flexibility

Job description

Work Location: Onsite in Kuala Lumpur, Malaysia

Engagement Model: Freelance / Independent Contractor

Expected Work Schedule: 40 hours/week, 5 days/week, with three 8-hour training days.

Estimated Start: Mid July 2025

Project Duration: 4-5 weeks

Language(s) Needed: Malay and English

DataForce by TransPerfect is seeking an Onsite Project Moderator with idiomatic fluency in Malay to join our team for a new data collection project starting in July 2025 in Kuala Lumpur, Malaysia. As our Onsite Moderator, you will be working out of our office in Kuala Lumpur, assisting and guiding participants for a new study involving an AI virtual assistant and ensuring the proper execution of study requirements.

This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence technology.

Role Summary

The Onsite Project Moderator’s primary responsibilities include moderating user sessions and providing updates to other members of the production team, as well as very basic troubleshooting of data collection technology. We are looking for people with excellent communication skills who are diligent, detail-oriented, and can work independently.

Work Responsibilities

• Understand project provided documentation to assist participants

• Interact with participant and lead them through data collection projects

• Acknowledge and resolve participants’ issues, escalate unsolved issues

• Capture data for the assigned project aiming to reach the targeted daily goal

• Use Client tools to label/tag data

• Convey session details to the Project Manager and Production team

• Communicate and coordinate with the project team

• Interact with various hardware & software

• Available to work onsite in Kuala Lumpur, Malaysia

• Idiomatic fluency in Malay

• Advanced English language skills

• Available for the duration of the project

• Strong technical skills, especially with iOS and MacOS

• Excellent oral communication skills (Ability to lead a conversation with ease on different casual topics)

• Detail-oriented with a knack for problem-solving

• Able to work flexibly and adapt to changing scenarios

Preferred Work Requirements

• Experience in moderation, facilitation or similar roles

In case you have any questions about this role contact us at: [e-mail]

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce