Online Support Executive

Leanis Solutions Sdn Bhd; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the financial services sector is seeking a Customer Support Executive to handle various inquiries and transaction issues from merchants. The role includes preparing reports and working in shifts while offering opportunities for career advancement. Candidates should possess a diploma and good communication skills in English and Bahasa Malaysia.

Benefits

KWSP

SOCSO

Career advancement

Annual and Medical Leave

Work From Home

Qualifications

• Fresh graduates are encouraged to apply.
• Proficiency in English & Bahasa Malaysia required.
• Reliable internet connection and own a computer essential.

Responsibilities

• Providing information regarding bank service availability.
• Investigating and resolving transaction issues.
• Preparing and submitting daily reports to the Head of Department.

Skills

Customer Service

Problem-Solving

Technical Troubleshooting

Multitasking

Education

Diploma in any field

Job description

Job Responsibility

• Provide information regarding bank service availability.
• Investigating and resolving transaction issues reported by merchants
• Escalating unresolved problems to Level-2 and Level-3 support teams
• Preparing and submitting daily reports to the Head of Department (HOD)
• Attending weekly online meetings with the HOD to discuss collected issues
  
  

Job Requirements

• Min possess Diploma in any field
• Fresh graduates are encouraged to apply
• Proficiency in English & Bahasa Malaysia in communication & writing
• Reliable internet connection, own a computer and a suitable workspace for remote work
• Strong attention to detail in verifying system-provided information
• Able to work on shift (10PM to 10AM or 10AM to 10PM), 6 days a week
• Customer Service, Problem-Solving, Technical Troubleshooting & Multitasking
  
  

Job Benefits

• KWSP
• SOCSO
• Career advancement
• Annual and Medical Leave
• Work From Home