ONLINE SALES EXECUTIVE

Pioneer Premier; Kangar; On-site; MYR 150,000 - 200,000; Full time

Job summary

A reputable e-commerce retailer in Kangar, Malaysia, is seeking an experienced sales associate with a background in online retail and excellent communication skills. Responsibilities include managing customer inquiries, processing orders, and providing styling advice. Candidates should be tech-savvy and passionate about fashion trends. The role offers opportunities for growth in a dynamic environment.

Qualifications

• 1–3 years in online retail, e-commerce sales, or social media selling.
• Excellent written and verbal communication in English and local language.
• Strong interest in fashion trends and styling.

Responsibilities

• Handle inquiries via multiple online platforms.
• Recommend complete looks to increase cart value.
• Confirm orders and coordinate with logistics.

Skills

Sales & Digital Marketing Skills

Customer Focus

Time Management

Attention to Detail

Tech-Savvy

Basic Content Support

Live Selling Experience

Education

SPM / Diploma or Degree in Business, Marketing, Fashion Management, E-commerce or related field

Tools

E-commerce platforms

WhatsApp

Instagram

Facebook

TikTok Shop

Shopee

Lazada

Job description

Overview

Minimum: SPM / Diploma or Degree in Business, Marketing, Fashion Management, E-commerce, or related field.

Experience

Experience

1–3 years in online retail, e-commerce sales, or social media selling (especially in fashion/lifestyle).

Tech & Digital Competencies

Tech-Savvy

Comfortable using e-commerce platforms, chat tools, and social media.

Sales & Digital Marketing Skills

Sales & Digital Marketing Skills

Handle inquiries via WhatsApp, Instagram, Facebook, TikTok Shop, Shopee, Lazada, or brand website.

Respond promptly, politely, and persuasively to convert leads into sales.

Product Upselling & Styling

Product Upselling & Styling Advice

Recommend complete looks or matching items to increase cart value.

Meet daily/weekly sales targets through online platforms.

Live Selling

Live Selling Experience (Optional but valuable)

Confident and engaging during live sessions to showcase products and interact with viewers.

E-commerce Operations

E-commerce Operations

Order Processing

Confirm orders, update order status, coordinate with warehouse/logistics.

Stock Monitoring

Coordinate with inventory team to ensure availability and restocking.

Content & Communication

Basic Content Support

Assist in uploading products, writing captions, pricing, and tagging.

Excellent written and verbal communication (in English + local language).

Fast and friendly responses to online customers.

Ability to handle complaints or returns politely and professionally.

Strong interest in fashion trends, fabric types, sizing, and styling.

Confident in giving style suggestions (especially via chat or video call).

Knowledge of how Instagram, TikTok, Facebook, and Shopee/Lazada work for selling.

Able to use hashtags, promotions, and content to drive engagement.

Customer Focus & Personal Qualities

Customer-Focused: Patient, friendly, solution-oriented.

Time Management: Able to multitask and handle multiple chats/orders.

Attention to Detail: Ensure order accuracy and product matching.

Team Player: Works well with content creators, warehouse team, and marketing.

Preferred Add-Ons

Preferred Add-Ons

Basic design skills (Canva, Photoshop) for creating promotions

Knowledge of influencer marketing or affiliate programs

Familiarity with CRM or online sales tracking tools

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